[MAMOHT]

Mine is sitting at 11/2023.20. Has anyone (preferably in the US) gotten anything newer OTA?
Wonder whether we will get anything for March 2024.

[LuisBoston]

My 2023 is on 11/2023.58

Has been since I leased it in March.

[Paladin1]

I believe the dealer-installed current version is 3/2024.x something, but it could be OTA by now. My current OTA is 11/2023.64.

[rhedd]

I’m 8.5 and still on 11/2023

[NotASheepRB]

I am ‘22 and still on 3/2023.65. And what exactly is and O-T-A????

[LuisBoston]

Originally Posted by NotASheepRB

I am ‘22 and still on 3/2023.65. And what exactly is and O-T-A????

Over the air

[Paladin1]

Originally Posted by NotASheepRB

I am ‘22 and still on 3/2023.65. And what exactly is and O-T-A????

You're about 4 or 5 versions out of date on your operating system (the software that makes your car go, since it's all electric). Some versions which corrected critical faults. Your operating system is iDrive 8. You may want to check in with your dealer to see 1) why you haven't been getting any updates over the air (OTA), and 2) see if they will install the newest version for you.

[Pictor]

MY2023 and my last OTA update is 11/2023.58

[venom21]

MY22 OTA a few weeks ago to 11/2023.73

Also got a prompt today for a free 1mth trial of BMW traffic camera information which I installed through the connected store.

[NotASheepRB]

Originally Posted by Paladin1

You're about 4 or 5 versions out of date on your operating system (the software that makes your car go, since it's all electric). Some versions which corrected critical faults. Your operating system is iDrive 8. You may want to check in with your dealer to see 1) why you haven't been getting any updates over the air (OTA), and 2) see if they will install the newest version for you.

Yes, I am very aware, but the dealer refuses to acknowledge or try to diagnose a problem. BMW NA customer service just says it will be updated when “it is my turn”.
It is very frustrating and I have filed lemon law claim…

[LuisBoston]

Originally Posted by NotASheepRB

Yes, I am very aware, but the dealer refuses to acknowledge or try to diagnose a problem. BMW NA customer service just says it will be updated when “it is my turn”.
It is very frustrating and I have filed lemon law claim…

Lemon law: Is something not functioning?

Beside OTA.

[Pictor]

It may be too late if you've already filed a lemon law claim. You could try a different dealer. Another option is to raise a problem that may be fixed in a newer release. For example the DHCP issue with the wireless hotspot that VirtualGuitars had previously posted on this forum.

[NomoTesla]

Originally Posted by NotASheepRB

Yes, I am very aware, but the dealer refuses to acknowledge or try to diagnose a problem. BMW NA customer service just says it will be updated when “it is my turn”.
It is very frustrating and I have filed lemon law claim…

You filed a lemon law claim over not getting a software update?

[NotASheepRB]

Originally Posted by NomoTesla

You filed a lemon law claim over not getting a software update?

That was the straw…. They had the car for 35 days after I purchased it, 10 days for another recall and 5 days for another.

OTA upgrades are a component of the vehicle that are supposed to work. I have NEVER received one in the 19 months of ownership. And BMW NA cannot, or will not, explain whether there is a reason my specific VIN has not received one. As an IT professional, I guarantee there is an algorithm that can be evaluated to determine whether I should receive one, for something like manual precondition. But the service advisor told me he never gets updates on his phone, so I should not care about my vehicle.

These EVs are 65% hardware vehicles and 35% electronics. I paid 100%, not 65%…

[NomoTesla]

Originally Posted by NotASheepRB

That was the straw…. They had the car for 35 days after I purchased it, 10 days for another recall and 5 days for another.

OTA upgrades are a component of the vehicle that are supposed to work. I have NEVER received one in the 19 months of ownership. And BMW NA cannot, or will not, explain whether there is a reason my specific VIN has not received one. As an IT professional, I guarantee there is an algorithm that can be evaluated to determine whether I should receive one, for something like manual precondition. But the service advisor told me he never gets updates on his phone, so I should not care about my vehicle.

These EVs are 65% hardware vehicles and 35% electronics. I paid 100%, not 65%…

Playing devil's advocate here... Your car is the same car you bought. It works the same way it did when you bought it. Nothing has been taken away. You simply have not received new, updated features. I think you may find that the lemon law does not protect you in this situation.

The 35 days in service over a recall, maybe, but you didn't file over that. You are filing over the software update issue. I think that's a losing issue but I'm not a lawyer. I hope you have one and I wish you success.

[LuisBoston]

Originally Posted by NomoTesla

Playing devil's advocate here... Your car is the same car you bought. It works the same way it did when you bought it. Nothing has been taken away. You simply have not received new, updated features. I think you may find that the lemon law does not protect you in this situation.

The 35 days in service over a recall, maybe, but you didn't file over that. You are filing over the software update issue. I think that's a losing issue but I'm not a lawyer. I hope you have one and I wish you success.

Agree. Software updates are occasional and possible. There’s no promise.
If your motor failed and they won’t fix it, that’s a case.

[Paladin1]

I think one of the issues may (likely) be is that v3/2023.65 was incapable of receiving OTA updates if I recall, hence the next update. That was at least the case on mine, and required a dealer install. Your dealer appears - excuse the phrase - to suck. They do need a reason to update the OS, otherwise they won't get reimbursed, but the software on these cars has been updated at least a half-dozen times since your version, and presumably for reasons. I' don't know your relationship with them, but if it were me I would have been searching for a new dealer at the first "no."

[ggalanis]

Originally Posted by NotASheepRB

Yes, I am very aware, but the dealer refuses to acknowledge or try to diagnose a problem. BMW NA customer service just says it will be updated when “it is my turn”.
It is very frustrating and I have filed lemon law claim…

Sounds like you are dealing with a crummy service department. Although I would say that not getting updates is not the biggest deal in the world, it is indeed a feature that you paid for and that should work. BMW NA customer service is not the correct group to be talking to IMHO.

You need a service department that understands how the updates work, which should start by looking to see if the car has any hidden fault codes that would prevent the updates from happening. They may find something. If not they should be able to circle back with the technical experts from BMW about why your car hasn't been updated. I remember reading on a forum post that if something prevents you from getting one update, you get stuck at your current level when the subsequent one is pushed. So maybe something happened a while back and now your car doesn't see the latest updates.

As a last resort, you can bring up an issue you've been having, like your Carplay keeps disconnecting randomly (whether it is true or not) for which the solution as per BMW's own instructions includes updating the software as one of the first things to do. This will allow the dealer to be paid by BMW for doing the update under warranty.

Good luck.

[LuisBoston]

Originally Posted by ggalanis

. BMW NA customer service is not the correct group to be talking to IMHO.

I disagree. If a dealer/service is misbehaving, it’s certainly appropriate to escalate to BMW NA. Dealers have an obligation to serve BMW customers in order to be able to sell/service them.

Otherwise I agree with what you wrote.

[LVBMW]

Originally Posted by LuisBoston

I disagree. If a dealer/service is misbehaving, it’s certainly appropriate to escalate to BMW NA. Dealers have an obligation to serve BMW customers in order to be able to sell/service them.

Otherwise I agree with what you wrote.

I agree. If you are not getting adequate response from the dealer, you should escalate to BMW NA. The dealer seems totally unhelpful and borderline rude.

[NotASheepRB]

Originally Posted by NomoTesla

The 35 days in service over a recall, maybe, but you didn't file over that. You are filing over the software update issue. I think that's a losing issue but I'm not a lawyer. I hope you have one and I wish you success.

With all due respect, I think you may be conflating two distinct points… I am filing based on the 35 days in the shop, but the piss-poor customer service regarding the lack of OTAs instigated the exercise of the CA lemon law terms.

An analogy would be a situation where someone gets pulled over for speeding. The cop explains the situation but tells the person he is letting them off with a warning. The person says something like “thank you Officer Dickwad” and then the officer has a change of heart and writes the speeding ticket. The ticket is for speeding, not for calling the officer “Dickwad”…. 🤣🤣🤣🤣

[LuisBoston]

Originally Posted by NotASheepRB

With all due respect, I think you may be conflating two distinct points… I am filing based on the 35 days in the shop, but the piss-poor customer service regarding the lack of OTAs instigated the exercise of the CA lemon law terms.

An analogy would be a situation where someone gets pulled over for speeding. The cop explains the situation but tells the person he is letting them off with a warning. The person says something like “thank you Officer Dickwad” and then the officer has a change of heart and writes the speeding ticket. The ticket is for speeding, not for calling the officer “Dickwad”…. 🤣🤣🤣🤣

10 days for a recall plus 5 days for another. What are the other 20?

Did you have a loaner for the days it was in the shop?

Do you have your car now? Does it work (absent OTA updates), or is it undrivable/something egregiously wrong or missing that affects what its purpose is?

Maybe you can afford a great lawyer, so I’m curious to see if you’re successful.

Back in the day, my car was in the shop for months and months on an airbag recall - waiting for parts. BMW gave me a loaner, then a rental. They had to engineer an entirely new module that wouldn’t blow shrapnel if your face if it went off. I don’t think that was a buyback/lemon issue. Ended up in a class action, I think I got $200.

I think I’ve heard of lemon law /buy backs for cars that are undrivable after many attempts to fix it. For maybe a failed motor/engine, transmission or battery. Or wheels that won’t stay on.

Curious what your legal argument is.