[Barry123]

About 3 months ago, I was on a mountain road and hit a rock. It damaged the passenger side rocker panel and some underlying structural stuff (carbon fiber and I'm not sure what else).

Car has been at a BMW-certified body shop, waiting for one part.

I find it totally unacceptable that a premium brand, at a premium price, treats customers so poorly, holding my car to the parts department. Way to establish brand loyalty BMW!

Never had issues with Japanese cars. Guess the next one will be one of them.

[MAMOHT]

I am right there with you. No problems yet but I dread the possibility. BMW will survive just fine losing me as a customer though.

[marsb007]

Or maybe next time don’t buy a car that has a carbon fiber tub and expect it to be repaired at the snap of a finger when you damage it…

[A418t81]

You own a fairly exotic vehicle when it comes to construction and propulsion. What did you expect? Buy a Toyota if you want common, easily available parts.

[JamRWS6]

Do they have the part and refusing to repair your vehicle with it? Find it hard to see how you are being treated poorly. If this rubs you the wrong way I don’t think any brand would meet your expectations if they were not able to get the part either.

[darylp310]

Also the pandemic and Ukraine war has really screwed up the BMW supply chain. I wouldn't be surprised if other cars built/design during the pandemic would also have severe parts shortages.

[Xyz$123]

Originally Posted by Barry123

About 3 months ago, I was on a mountain road and hit a rock. It damaged the passenger side rocker panel and some underlying structural stuff (carbon fiber and I'm not sure what else).

Car has been at a BMW-certified body shop, waiting for one part.

I find it totally unacceptable that a premium brand, at a premium price, treats customers so poorly, holding my car to the parts department. Way to establish brand loyalty BMW!

Never had issues with Japanese cars. Guess the next one will be one of them.

I’m with you. For that kind of money, not interested in excuses.

[Windshieldfarmer]

Originally Posted by A418t81

You own a fairly exotic vehicle when it comes to construction and propulsion. What did you expect? Buy a Toyota if you want common, easily available parts.

Exotic???! I think not. This is a mass produced vehicle that has been in production for over three years. If BMW can’t support product repair in a timely manner it’s a big problem. My IX has been out of commission for 3 plus weeks waiting for a replacement coolant valve, now expected April 2nd. I like the IX, but this is wholly unacceptable. They have enough parts to continue building them but can’t support repairs. I certainly can understand OPs frustration….and wish him the best of luck.

[Bmwno6]

Originally Posted by Barry123

About 3 months ago, I was on a mountain road and hit a rock. It damaged the passenger side rocker panel and some underlying structural stuff (carbon fiber and I'm not sure what else).

Car has been at a BMW-certified body shop, waiting for one part.

I find it totally unacceptable that a premium brand, at a premium price, treats customers so poorly, holding my car to the parts department. Way to establish brand loyalty BMW!

Never had issues with Japanese cars. Guess the next one will be one of them.

I like my iX but no question the iX roll out has not being good including poor charging network and software/hardware support.

I suggest you look at the X5. i just ordered my 3rd one in a row. Great reliability and all around performance.

[GOLFFRR]

do you know the part you are waiting on?

[mindmachine]

Don't blame BMW for the supply problem of having to wait for parts in the current supply chain environment. All manufacturing companies are experiencing similar parts supply issues.

Just 8 months ago I had a damaged alloy wheel on my Toyota Prius, it took 7 weeks to find and get a replacement wheel. Next problem, I had a malfunctioning USB port for the 2023 Mon X Tesla camera. Something so simple, the part was not available and I had to wait 6 weeks for Tesla to get a replacement part.

This part supply issue is rampant throughout not only the auto industry, but other manufactured products. Every since COVID this problem still exists.

[Road Trip]

Barry123, I am sorry you have been waiting this long. Hope you get an UPSIDE SURPRISE on it being fixed really soon.

At the same time while you may call the above posts excuses, but this is March, 2020-current reality. My local Chevy dealer has a Buick, a regular ordinary Buick that is just 2 1/2 years old that has been waiting for a replacement steering rack for 5 months. He could buy an aftermarket one but that would completely void major parts of that car’s suspension warranty so the dealer will not. I am sorry for that customer too — and again we are talking about a $38,000 Buick now sitting for 5 months awaiting a part.

[thebishman]

Waiting on parts is a massive issue for most of the major manufacturers currently; not just BMW.

The recall is a different issue especially for any owner whose car is disassembled awaiting the coolant valve. In that case after 30 days I’d start the the Lemon Law process which I bet would expedite the process.

[deutsch100]

Originally Posted by Bmwno6

I like my iX but no question the iX roll out has not being good including poor charging network and software/hardware support.

I suggest you look at the X5. i just ordered my 3rd one in a row. Great reliability and all around performance.

Seven X5s and only 1 was bad, and BMW actually bought it back from me quickly and almost headache free. The X5 is like the Range Rover...it kind of does everything right; comfort, performance, looks, safety, style!

[Rockdiamond]

About 7 months ago a tree fell on my Model Y. Shattered the glass roof. Still drivable, but cracked. My lease was up in December. They still hadn't gotten the freakin part. I was expecting those morons to try and charge me for the part ( they didn't even notice at the lease return).....at least my insurance company never had to pay....However as others have said, it's not exclusive to BMW

[Barry123]

Originally Posted by JamRWS6

Do they have the part and refusing to repair your vehicle with it? Find it hard to see how you are being treated poorly. If this rubs you the wrong way I don’t think any brand would meet your expectations if they were not able to get the part either.

The shop is waiting for the part. The estimator told me BMW changed their entire parts distribution system on Jan 1, requiring an incredible amount of information before sending parts. He said this is an attempt to limit parts to non-certified shops (and this is a certified shop).

I don't see the ability to multi-quote on this forum, so...

"do you know the part you are waiting on?"
Not specifically. Some kind of plate I believe. I can probably find out, if it matters.

[LVBMW]

Originally Posted by Barry123

About 3 months ago, I was on a mountain road and hit a rock. It damaged the passenger side rocker panel and some underlying structural stuff (carbon fiber and I'm not sure what else).

Car has been at a BMW-certified body shop, waiting for one part.

I find it totally unacceptable that a premium brand, at a premium price, treats customers so poorly, holding my car to the parts department. Way to establish brand loyalty BMW!

Never had issues with Japanese cars. Guess the next one will be one of them.

I had a minor accident in my Acura, and it took about five months to get the last part they needed - some sort of plastic engine cover. I was told that was an improvement as it had taken up to a year not too long ago.

[Windshieldfarmer]

Originally Posted by Rockdiamond

About 7 months ago a tree fell on my Model Y. Shattered the glass roof. Still drivable, but cracked. My lease was up in December. They still hadn't gotten the freakin part. I was expecting those morons to try and charge me for the part ( they didn't even notice at the lease return).....at least my insurance company never had to pay....However as others have said, it's not exclusive to BMW

I certainly would not want to benchmark Tesla as the ideal. Tesla’s parts distribution process is a well documented dumpster fire. I certainly would expect better from a quality luxury car manufacturer…

[MAMOHT]

It’s really not just the lack of parts. BMW screwed up iX and its owners on so many levels that I do not want to get this repeated ever again.

[Rockdiamond]

When I first got the Model Y is was so cool! The acceleration, the farts...so many toys.
My first electric car. The app! Don't look too closely at body panels and things.
And at the time the guy who was supposedly responsible for all this was pretty cool.
Fast forward 3 years.
MUCK ELON FUSK
Now, the car shakes - you really can't drive over 70mph.
Yes, the Supercharger network is amazing but the company itself?
There is no way to get a human on the phone.
Not at a dealer or the corporate.
I'm so glad not to have to deal with that car- or the company again. BMW? Always has been amazing to deal with. YMMV

[Ginuwine209]

I respectfully say this because it needs to be said.

1. Take ownership and accountability for the mistake/ accident that you had. It was not BMW's fault that your car was damaged. It was yours.

2. Allow BMW to fix the problem. If it takes some extra time due to parts/ a certain process then stay on top of it, but let it be. Patience and not passive aggressive.

3. If BMW loses you from the brand they have lost a headache of a customer who took to the forum to disparage an otherwise really good vehicle. they lost someone who did not get their specific issue taken care on your timeline. You are not that special and not the only one who is in line for some kind of fix.

[jinrf]

Originally Posted by Rockdiamond

When I first got the Model Y is was so cool! The acceleration, the farts...so many toys.
My first electric car. The app! Don't look too closely at body panels and things.
And at the time the guy who was supposedly responsible for all this was pretty cool.
Fast forward 3 years.
MUCK ELON FUSK
Now, the car shakes - you really can't drive over 70mph.
Yes, the Supercharger network is amazing but the company itself?
There is no way to get a human on the phone.
Not at a dealer or the corporate.
I'm so glad not to have to deal with that car- or the company again. BMW? Always has been amazing to deal with. YMMV

Not sure why so much hate for Tesla here? I’m equally like my iX and my Model S/X . Tesla service is actually pretty good to me. Scheduling service is easy in the app and SA is responsive in chat. Mobile tech came to my office to fix thing without disrupting my work.