Issues with BMW ConnectedDrive USA

zavalder · 12-02-2016, 05:53 PM

Is anybody in the USA having issues with car status not updating with the BMW ConnectedDrive portal, Connected app and iRemote app as well since 2 days ago?

MalibuBimmer · 12-02-2016, 09:05 PM

Quote:

Originally Posted by zavalder

Is anybody in the USA having issues with car status not updating with the BMW ConnectedDrive portal, Connected app and iRemote app as well since 2 days ago?

Yes. Not updating for me. Last update was 6:03 PM (PST) 11-30-16.

ngl1145 · 12-04-2016, 02:37 AM

Quote:

Originally Posted by zavalder

Is anybody in the USA having issues with car status not updating with the BMW ConnectedDrive portal, Connected app and iRemote app as well since 2 days ago?

Yes I'm having the same issue.

Aye-eight · 12-04-2016, 01:32 PM

I'm not in the US, but I seem to be having the same problem. My status hasn't updated since Dec. 1, 4:20pm. Same date and time in the i Remote app, the Connected app, and the ConnectedDrive website. However, it does seem like I can send settings to the car, like departure times.

363ny · 12-04-2016, 07:31 PM

Same here. I was able to send a destination to the car but the last status update i am received is from 11/29.

Ghetto2315 · 12-05-2016, 08:05 AM

Yes same problem here. My i Remote App hasn't updated since 11/30 and my Connected Remote App keeps telling me that I am "in motion" so they can't update the status of my i8.

BMW is going through a period right now where they are transitioning over to a new system. Long story short, the old BMW Assist/Connected Drive was running on old 2G system technology and BMW is upgrading. Some older model year BMW's, for instance, like me previous 12' E92 M3 is using the old technology. Therefor, BMW is giving me the option to cancel all BMW Assist and ConnectedDrive going forward and they are either giving me a $200 VISA gift card or a $300 BMW Parts & Accessories Gift Card if I do. Or I can bring my car in to have the new system installed.

F5506m · 12-05-2016, 09:54 AM

Also has not updated since 11/28

MalibuBimmer · 12-05-2016, 07:40 PM

BMW advises we need to transition to a new App. Called "BMW Connected North America." The old App, with which BMW has been having trouble, is being terminated. The new App supposedly will allow those of us with ICE and i BMWs the ability to access them both on the same App. And -- get this -- the new App will allow us to unlock our doors without calling Mommy! (So I have been told.)

As a result of the advice I received today, after spending a lot of frustrating time with a bunch of people who I was told to call and who knew nothing, I have deleted both my old Apps and downloaded the new one. So long as the email address you use is the one associated with your car(s), the App will automatically add it. (I still have the old 650i Gran Coupe showing.)

As of right now the displayed features all work for the M4 (including unlock so long as you know your password to input again) but nothing works on the i8.

ngl1145 · 12-05-2016, 08:23 PM

Quote:

Originally Posted by MalibuBimmer

BMW advises we need to transition to a new App. Called "BMW Connected North America." The old App, with which BMW has been having trouble, is being terminated. The new App supposedly will allow those of us with ICE and i BMWs the ability to access them both on the same App. And -- get this -- the new App will allow us to unlock our doors without calling Mommy! (So I have been told.)

As a result of the advice I received today, after spending a lot of frustrating time with a bunch of people who I was told to call and who knew nothing, I have deleted both my old Apps and downloaded the new one. So long as the email address you use is the one associated with your car(s), the App will automatically add it. (I still have the old 650i Gran Coupe showing.)

As of right now the displayed features all work for the M4 (including unlock so long as you know your password to input again) but nothing works on the i8.

Thanks for the update. I wish BMW would announce something so we don't end up wasting time troubleshooting. Before 11/29, I was able to get the status of the i8 but had issues sending commands to it. If I selected the option to flash the lights as a test, the app would send the server the data, but would always fail connecting to the i8.

mikenyc · 12-05-2016, 09:29 PM

same issue since 11/30

Aye-eight · 12-06-2016, 01:11 PM

Quote:

Originally Posted by MalibuBimmer

BMW advises we need to transition to a new App. Called "BMW Connected North America." The old App, with which BMW has been having trouble, is being terminated. The new App supposedly will allow those of us with ICE and i BMWs the ability to access them both on the same App. And -- get this -- the new App will allow us to unlock our doors without calling Mommy! (So I have been told.)

As a result of the advice I received today, after spending a lot of frustrating time with a bunch of people who I was told to call and who knew nothing, I have deleted both my old Apps and downloaded the new one. So long as the email address you use is the one associated with your car(s), the App will automatically add it. (I still have the old 650i Gran Coupe showing.)

As of right now the displayed features all work for the M4 (including unlock so long as you know your password to input again) but nothing works on the i8.

I have the new app. Remote control functions for my i8 work fine, but it's still on the date stamp Dec. 1, 4:20 pm.

MalibuBimmer · 12-06-2016, 06:41 PM

Quote:

Originally Posted by Aye-eight

I have the new app. Remote control functions for my i8 work fine, but it's still on the date stamp Dec. 1, 4:20 pm.

Ditto. I'm still stuck on November 30th.

emmfive · 12-06-2016, 06:59 PM

Also stuck on 11/30/16 9:27pm.

SlipperyGary · 12-07-2016, 07:39 AM

Updated app. Stuck on 11/29

F5506m · 12-07-2016, 09:20 AM

Downloaded new app still stuck at 11/28

F5506m · 12-07-2016, 02:12 PM

Looks like the problem was fixed my app just updated!

Ghetto2315 · 12-07-2016, 02:34 PM

Quote:

Originally Posted by F5506m

Looks like the problem was fixed my app just updated!

lol not mine. Still stuck on 11/30

f90.kar · 12-07-2016, 04:43 PM

Seems as if the issue may have been fixed. Both iRemote and BMW Connected North America apps are updating to current info and working with no issues for me

MalibuBimmer · 12-08-2016, 10:18 AM

The new App appears to be working for me, too, for both vehicles.

SlipperyGary · 12-09-2016, 03:30 AM

I uninstalled the app and re-installed it and now the info is up to date!

Aye-eight · 12-09-2016, 11:23 AM

Yes! I'm back as well. Status updates and so does the time stamp.

12-02-2016, 05:53 PM	#1
zavalder New Member 3 Rep 25 Posts Drives: 2015 i8 Pure Impulse World Join Date: Jan 2012 Location: Ft. Lauderdale, FL iTrader: (0)	Issues with BMW ConnectedDrive USA Is anybody in the USA having issues with car status not updating with the BMW ConnectedDrive portal, Connected app and iRemote app as well since 2 days ago?
	Appreciate 0 Tweet Quote

12-04-2016, 01:32 PM	#4
Aye-eight Major 509 Rep 1,177 Posts Drives: 2015 BMW i8 Join Date: Mar 2015 Location: My garage iTrader: (0) Garage List 1962 Triumph TR3B [0.00] 2015 BMW i8 [0.00] 2007 Volvo V70 T6 [0.00] 1960 Chevrolet Corv ... [0.00]	I'm not in the US, but I seem to be having the same problem. My status hasn't updated since Dec. 1, 4:20pm. Same date and time in the i Remote app, the Connected app, and the ConnectedDrive website. However, it does seem like I can send settings to the car, like departure times.
	Appreciate 1 zavalder2.50 Quote

12-04-2016, 07:31 PM	#5
363ny Private First Class 29 Rep 170 Posts Drives: 2016 i8 Join Date: Nov 2013 Location: NJ iTrader: (0)	Same here. I was able to send a destination to the car but the last status update i am received is from 11/29.
	Appreciate 0 Quote

12-05-2016, 08:05 AM	#6
Ghetto2315 Colonel 831 Rep 2,352 Posts Drives: 16' BMW i8 Join Date: Feb 2012 Location: The REAL Jersey Shore iTrader: (1) Garage List 2001 BMW M3 E46 CON ... [9.50] 2016 BMW i8 [10.00] 2003 JEEP GRAND CHE ... [0.00] 2000 540i SPORT E39 [10.00] 2007 TOYOTA TACOMA ... [0.00]	Yes same problem here. My i Remote App hasn't updated since 11/30 and my Connected Remote App keeps telling me that I am "in motion" so they can't update the status of my i8. BMW is going through a period right now where they are transitioning over to a new system. Long story short, the old BMW Assist/Connected Drive was running on old 2G system technology and BMW is upgrading. Some older model year BMW's, for instance, like me previous 12' E92 M3 is using the old technology. Therefor, BMW is giving me the option to cancel all BMW Assist and ConnectedDrive going forward and they are either giving me a $200 VISA gift card or a $300 BMW Parts & Accessories Gift Card if I do. Or I can bring my car in to have the new system installed.
	Appreciate 0 Quote

12-05-2016, 09:54 AM	#7
F5506m Second Lieutenant 48 Rep 283 Posts Drives: 2019 i8 Join Date: Jul 2016 Location: New Jersey iTrader: (0)	Also has not updated since 11/28
	Appreciate 0 Quote

12-05-2016, 07:40 PM	#8
MalibuBimmer Founder, Knights of the Roundel website 968 Rep 1,723 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [10.00]	BMW advises we need to transition to a new App. Called "BMW Connected North America." The old App, with which BMW has been having trouble, is being terminated. The new App supposedly will allow those of us with ICE and i BMWs the ability to access them both on the same App. And -- get this -- the new App will allow us to unlock our doors without calling Mommy! (So I have been told.) As a result of the advice I received today, after spending a lot of frustrating time with a bunch of people who I was told to call and who knew nothing, I have deleted both my old Apps and downloaded the new one. So long as the email address you use is the one associated with your car(s), the App will automatically add it. (I still have the old 650i Gran Coupe showing.) As of right now the displayed features all work for the M4 (including unlock so long as you know your password to input again) but nothing works on the i8. __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
	Appreciate 1 YWGT3362.50 Quote

12-05-2016, 09:29 PM	#10
mikenyc Private First Class 11 Rep 120 Posts Drives: 2016 i8 Giga, 2019 X5 40i Join Date: Nov 2013 Location: United States iTrader: (0)	same issue since 11/30 __________________ 96 520i, 99 330i, 00 325i, 03 X5 3.0i, 06 X3 3.0i, 07 530i, 09 X5 4.8i, 10 M6 Conv, 11 X5 50i, 11 535xi, 14 X5 50i, 14 328xi GT, 16 X6 50i, 16 i8, 2019 X5 40i, 18 328d xi, 21 X5 40i, 22 X6 40i
	Appreciate 0 Quote

12-06-2016, 06:59 PM	#13
emmfive Lieutenant 74 Rep 571 Posts Drives: 2001 M5 Join Date: May 2012 Location: CA iTrader: (1)	Also stuck on 11/30/16 9:27pm.
	Appreciate 0 Quote

12-07-2016, 07:39 AM	#14
SlipperyGary Private 21 Rep 83 Posts Drives: 2016 i8 Join Date: Dec 2016 Location: A racetrack near you iTrader: (0)	Updated app. Stuck on 11/29
	Appreciate 0 Quote

12-07-2016, 09:20 AM	#15
F5506m Second Lieutenant 48 Rep 283 Posts Drives: 2019 i8 Join Date: Jul 2016 Location: New Jersey iTrader: (0)	Downloaded new app still stuck at 11/28
	Appreciate 0 Quote

12-07-2016, 02:12 PM	#16
F5506m Second Lieutenant 48 Rep 283 Posts Drives: 2019 i8 Join Date: Jul 2016 Location: New Jersey iTrader: (0)	Looks like the problem was fixed my app just updated!
	Appreciate 0 Quote

12-07-2016, 04:43 PM	#18
f90.kar @f90.kar 95 Rep 82 Posts Drives: F90 M5C Join Date: Jan 2012 Location: FL iTrader: (0)	Seems as if the issue may have been fixed. Both iRemote and BMW Connected North America apps are updating to current info and working with no issues for me __________________ \| M5C \| Satin Black \| Argon Brown \| MAD Primary & Secondary Catless Downpipes \| RC GTS Black \|
	Appreciate 0 Quote

12-08-2016, 10:18 AM	#19
MalibuBimmer Founder, Knights of the Roundel website 968 Rep 1,723 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [10.00]	The new App appears to be working for me, too, for both vehicles. __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
	Appreciate 0 Quote

12-09-2016, 03:30 AM	#20
SlipperyGary Private 21 Rep 83 Posts Drives: 2016 i8 Join Date: Dec 2016 Location: A racetrack near you iTrader: (0)	I uninstalled the app and re-installed it and now the info is up to date!
	Appreciate 0 Quote

12-09-2016, 11:23 AM	#21
Aye-eight Major 509 Rep 1,177 Posts Drives: 2015 BMW i8 Join Date: Mar 2015 Location: My garage iTrader: (0) Garage List 1962 Triumph TR3B [0.00] 2015 BMW i8 [0.00] 2007 Volvo V70 T6 [0.00] 1960 Chevrolet Corv ... [0.00]	Yes! I'm back as well. Status updates and so does the time stamp.
	Appreciate 0 Quote