03-13-2018, 04:54 PM | #1 |
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I8 had been in service department for 2 weeks can i get compensated?
I have had the i8 for 20 months and this is now the 2nd time it has been getting serviced for 2+ weeks.
Both times I got the ‘Drive train malfunction’ as well as the ‘regenerative breaking disabled’ notifications. Last year they took 2 weeks to give it back to me and i was in a 3 series loaner and now again they gave me a 3 series loaner and it has now been exactlt 14 days. My service advisor said last week they were waiting on backordered parts from Germany. This is a bit ridiculous to happen twice in a year and change. I am paying $1,460 a month for the lease and am driving a 3 series loaner. Last year bmw rep said unfortunetly they cannot compensate me for this but now this happened again and its bullshit. I am paying $1,460 while having a 3 series for half the month already. Is there anyway to get BMW to give some kind of compensation? |
03-14-2018, 10:05 AM | #2 |
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Might be less painful if they gave you a more upscale loaner...
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03-14-2018, 02:27 PM | #3 |
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What ^ said. Push for it (7 series minimum or any M car would be fair IMO)
Always good to throw around the term "lawyer" From personal experience (mind you I've never sued anyone) it always seems to make things right sooner than later.
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03-14-2018, 02:35 PM | #4 |
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California's Lemon Law establishes 30 days as the maximum time a vehicle can be getting work during the new car warranty before it's deemed a lemon. Check out the New York law.
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03-14-2018, 03:11 PM | #5 |
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I had my i8 in service multiple times when I first got it.. ended up being in 6 of the 9 weeks I first had it. I went to bmw corp and was told they’d look in to compensation, contact regional and the GM.. never heard anything back. Tried talking direct to the GM and was told since corp was contacted, they will handle it. Contacted a lemon law lawyer only to find out they only take on cases that are super easy to win. Luckily I haven’t had any more issues since getting it back. I do miss my Porsche now due to the horrible customer relations I received from bmw.
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03-14-2018, 03:17 PM | #6 |
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I see you're in San Francisco. I'm not impressed with the Lemon Law lawyers you contacted based on what you've written.
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Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
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03-14-2018, 04:20 PM | #7 | |
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Quote:
If accumulated/ wouldn't OP qualify for it in 2 days?
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03-14-2018, 04:52 PM | #8 | ||
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Quote:
Quote:
California Civil Code § 1793.22(b)
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Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
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03-19-2018, 01:40 AM | #9 | ||
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Quote:
Quote:
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2019 M850i (ED Mar 2019) Sonic Speed Blue/Fiona Red/Black
2018 X4 M4.0 blue/white (wife?s) 2015 i8 (Feb 2016) White Pure Impulse (SOLD) 2015 M4 (ED Aug 2014) Austin Yellow/Sakhir Orange, EXEC, DCT, LED, Driver Assist (SOLD) 2015 328GT (ED Apr 15), White, loaded (Wife's) 2012 X3 2.8, Dark Blue/Red (Wife's SOLD) Retired: 2011 535i, ED / 2008 335is / 2006 525i ED, 2003 525i ED / 2002 Audi TT |
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03-19-2018, 12:26 PM | #10 |
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I am officially frustrated. Tomorrow starts week 4 that my i8 has been in the service department. A part from Germany was supposed ot arrive Friday and now they are telling me that the wrong part was sent and arrived and the correct one should arrive hopefully this week. That's 4th week already that I am stuck in a 3 series loaner meanwhile my monthly i8 payment is $1,460. If BMW does not offer some sort of compensation for this I will be irate.
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03-20-2018, 09:07 AM | #11 | |
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Quote:
https://ag.ny.gov/consumer-frauds/us...law-fact-sheet
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Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
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03-20-2018, 12:00 PM | #12 | |
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Theyve been waiting on some back ordered part from Germany for weeks now. Today they told me it should be here this week but they said the same thing the last 2 weeks. I wouldnt want to get rid of the i8 though as I love it however I had this drivetrain malfunction and regenerative breaking issue last october 2016 and they had the car for over 2 weeks and refused downtime compensation. |
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03-20-2018, 08:12 PM | #13 | |
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Quote:
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03-21-2018, 08:27 PM | #14 | |
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BMW lousy customer service
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A friend of mine never got his brand new 335 off the lot, but had signed the lease papers. The car wouldn't start, and it took BMW over a month to get his car working. No compensation. There's a big report on it in the 335 forum. I think he did manage to at least get the ball rolling a little faster once the whole lemon report came into play. I know the 335 is a far cry from the i8, but they still fumbled over and over again with his car. BMW can really really suck with customer service. Keep us up to date man...may the force be with you! |
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03-22-2018, 06:59 AM | #16 |
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Come to Rally BMW on Long Island. I always get 6 or 7 series as a loaner.
When my computer was damaged during the typical download I got a full bag of stuff. Hats, jackets, shirts, I8 bag, umbrella and 10 other things. Crazy!! I love these guys. |
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03-22-2018, 08:51 AM | #17 |
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I am fortunate enough to always get an i8 loaner whenever my car goes in. Likewise they gave me a bunch of free stuff when I took it in last year to have my display key fitted... In passing I just mentioned that the drivetrain error had appeared once and out came the goodies as an apology!
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03-22-2018, 01:48 PM | #18 |
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Good to know, I'm in queens
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03-22-2018, 01:59 PM | #19 |
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Crap, when something goes wrong with my M4 (or went wrong with my i8), especially when dealer-caused, I would have to fight for an appointment in the next 10 days and a loaner beater. No free stuff. No apologies for dealer screw ups. No nothing.
I guess that's why Bob Smith BMW is no longer in the Circle of Excellence, or whatever it's called now.
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03-22-2018, 04:20 PM | #20 |
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What if.....
Annoying that your car is in the garage for so long....
...but imagine if your i8 is in the garage for a week and you get a text from a neighbour saying they saw it driving around with someone else behind the wheel & you then track it to discover a technician has taken it home 30 miles away for the night for "an extended test drive"? Well, that just happened to me today I will give the (official) BMW i dealership a chance to explain themselves... otherwise I will share the full sorry tale, along with their name. |
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03-22-2018, 05:51 PM | #22 |
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