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Originally Posted by phyco1991
Thanks for this. Similarly I have a case open with BMW support however they haven't updated me on it since before Christmas. I'll make sure to call the ACCC and add myself to your report.
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Same position here, promises of regular updates, without a single update. 2 days ago I emailed BMW Support in Germany. I got an email saying they were referring it back to BMW Support in Australia. 2 days later, I got a call from BMW Customer Care (a Victoria number) who have booked in my car with my local dealer for diagnostics - at their expense.
If they find the telecoms box or antenna is faulty, they will replace it - at their expense. I have that in writing. So I'll be saying to my service manager (who is really helpful) that they either get the connectivity working, or swap parts until it does. It's a grey area since the car diagnostics will report no fault. But the lack of functionality, which BMW agree should still work, means there is a fault in the end-to-end system. Since I know from this forum that others have the exact same problem, it's clearly not a car hardware failure. My hope is they remove my 3G Voice/4G Data module and replace it with the 4G Voice/Data module from 2017 F3x/F8x models (after trying a like-for-like swap and finding it doesn't work probably). I'll give them the SIB from BMW NA to prove it can be done, unlike BMW Australia's untrue response "there is no upgrade path".
Apparently their lack of progress was because the ticket was sent to the ConnectedDrive team in error. I would have thought the ConnectedDrive team would then realise and refer it to the correct team at some point in the past 3 months, but hey.
Quote:
Originally Posted by phyco1991
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Yes, exactly that. A BMW SIB detailing to dealers how to retrofit a 4G module to replace the 3G module because of the 3G shutdown, and cost codes to charge the work back to BMW. To me, that sounds like a free upgrade...