Just had this happen to my 2019 coupe. In my case, the problem first appeared after I had closed the trunk and got a "trunk open" message when I started the car, even though the hatch was fully closed. After several unsuccessful tries to get it to open, I came to this forum and was able to find this info. It worked like a charm. I held down the trunk release button on the fob at the same time I pressed down forcefully on the hatch and after a couple tries it popped open. If it happens again, I'll take it in for the release spring to be replaced.
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