Quote:
Originally Posted by zx10guy
Totally agreed. It's probably not going to be addressed. But in this current climate where we're told not to make unnecessary trips, the fact these companies are so sloppy with their inventory systems is causing unnecessary trips as many times there are no other higher priced substitutes.
With Target, it's highly inexcusable. Target has their stores on total lock down with security cameras every where. You can't scratch your ass without a camera recording it. So the probability of theft from employees or shoppers is minimal. Which leads to either gross incompetence or intentional bait and switch.
And another thing I've found with Target is the inconsistencies of their pricing in store and on their website. That is also another bone of contention I have with Target. One item I bought had a $30 delta.
|
Having done a 3+ year stint as a software consultant at a major retailer, I got a pretty good look "behind the curtain" so to speak. They had done some serious investment in technical capabilities at their HQ and their online business channels, but their store operations were an utter shit-show.
My team built an application for managing in-store consultation appointments. After a great pilot and a successful launch it fell into disuse after only 6 months or so because in most cases no store employee was available to honor the appointment when the customer showed up. In other cases the employee who showed up to help you pick out a refrigerator was a 19-year old pimple-faced booger-eating dweeb from the console gaming department whose expertise in refrigerators consisted of knowing that a.) there was one in the kitchen at home, and b.) it was where Mommy stashed the Hot Pockets and frozen pizzas. They shut down the whole program, out of embarrassment. When something's got over a thousand rage-filled 1-star reviews on the website, it's time to cut bait.
Retail operations are some of the least sexy, lowest-status, lowest paying gigs around. Shitty hours and zero job security or company loyalty. Very few opportunities for advancement...and is "Assistant Chief Customer Ass-kisser," and a pair of knee pads with the company logo on them, really an advancement?
If Google software engineering and Wall Street law firm jobs are a "100" on the talent magnet scale, retail operations are probably a "5." Right down there with used car sales and waiting tables at a truck stop; a small notch above street-corner hand-job vendor.
Point being, the results you and I have experienced are not surprising in any way, unfortunately.