Quote:
Originally Posted by jwestfield
I am pretty sure that the status updates within BMW are not timely, and they're not consistent between data the dealers have, My BMW online, and the BMW NA hotline voice updates.
In any event, it will be interesting to see when this first batch of 'non celebrity' cars really hits the US. Getting very excited!
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At one point for me:
- the hotline said "Production complete, awaiting release to carrier"
- the customer service rep after the hotline recorded message said the car was still in production (but she said it appeared it hadn't been updated in their system for over a week)
-dealer's system said production complete, awaiting Quality check.
Now the automated hotline still saying awaiting carrier, my dealer says QC is complete and it's waiting on the carrier...and the customer service rep still says it's in production, (completion on Aug 27th) but their system hasn't been updated since I called two weeks ago.
Think they need to work on getting a more consistent message with the tracking.