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All I can say is wow...I'm sorry.
Here in the states- I'd have been raising all kind of hell. You're being way too kind IMO.
However i8 availability in the US is far greater than in Canada (I'm assuming) so All I Can recommend is preparing legal action of some sort? But then again, I know nothing of how things work in Canada...so yeah. Eesh- what a nightmare.
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I'm always sunny, hunny.
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