[BMWamped]

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Since I’ve gotten my 24 IX a week and a half ago. I think i have done a hard reset about 4 times so far. I’ve had two instances of the navigation system stuck in the “starting navigation” animation and however long I wait it hasn’t activated. I’ve also had to do these resets cause my CarPlay dropped out twice and my iphone wasn’t linking the CarPlay to the Idrive.

Anyone else having these issues? Is it cause idrive 8.5 is very buggy still? Hoping this is a software update.

[VirtualGuitars]

Originally Posted by BMWamped

Since I’ve gotten my 24 IX a week and a half ago. I think i have done a hard reset about 4 times so far. I’ve had two instances of the navigation system stuck in the “starting navigation” animation and however long I wait it hasn’t activated. I’ve also had to do these resets cause my CarPlay dropped out twice and my iphone wasn’t linking the CarPlay to the Idrive.

Anyone else having these issues? Is it cause idrive 8.5 is very buggy still? Hoping this is a software update.

If you’re referring to that video on YouTube about calling it a hard reset, it’s not a hard reset. Simply rebooting iDrive is standard operating procedure on this vehicle. It’s just a soft reboot. This is always the first step of troubleshooting any issue. Some of us have to do it quite often.

[BMWamped]

Ok then I’m not the only one who has to do this soft reboot often. Sounds like idrive 8.5/8.0 is real buggy then. Hopefully there’s a patch coming out.

[VirtualGuitars]

Originally Posted by BMWamped

Ok then I’m not the only one who has to do this soft reboot often. Sounds like idrive 8.5/8.0 is real buggy then. Hopefully there’s a patch coming out.

It’s been buggy since it’s inception - especially on the original head unit (pre-March builds). if it makes you feel any better, I have to reboot mine sometimes daily, sometimes every few weeks because the head unit either runs out of memory or CPU resources. If there’s any good news with this, it’s that you can do a reset while you’re driving down the road. Performing an iDrive reboot does not affect the instrument cluster screen, so it’s perfectly safe to do it while driving. This will clear up any CarPlay or eSIM issues you might run into.

[BMWamped]

Ok good to know. I’m assuming bmw is aware of these issue/complaints

[ggalanis]

Originally Posted by BMWamped

Ok good to know. I’m assuming bmw is aware of these issue/complaints

To be fair to BMW, many of us don't need to reboot idrive 8 regularly; I can't remember if I have needed to do it even once since I got the car last November, I might have had to, but I certainly don't need to do it on a regular basis. Note that I perhaps avoid the more common software issues due to not using ESIM/Carplay/AndroidAuto.

My personal experience with 4 different idrive versions across 4 vehicles is that you will undoubtedly eventually hit some bug/issue that will require doing this soft reset (or just shutting down the car for a decent amount of time) in order to workaround it. It is not too big of a deal when it happens once in a blue moon. 4 times in two weeks is excessive IMHO. You should complain to your service department. They will likely not be able to do anything other than potentially update your software earlier than most, but these issues do need to be reported back to them so that BMW can know the extent to which the issues affect users.

[VirtualGuitars]

Originally Posted by ggalanis

To be fair to BMW, many of us don't need to reboot idrive 8 regularly; I can't remember if I have needed to do it even once since I got the car last November, I might have had to, but I certainly don't need to do it on a regular basis. Note that I perhaps avoid the more common software issues due to not using ESIM/Carplay/AndroidAuto.

My personal experience with 4 different idrive versions across 4 vehicles is that you will undoubtedly eventually hit some bug/issue that will require doing this soft reset (or just shutting down the car for a decent amount of time) in order to workaround it. It is not too big of a deal when it happens once in a blue moon. 4 times in two weeks is excessive IMHO. You should complain to your service department. They will likely not be able to do anything other than potentially update your software earlier than most, but these issues do need to be reported back to them so that BMW can know the extent to which the issues affect users.

As previously noted by hugo_nz, the head units may be supplied by different manufacturers depending on the region. It seems to happen more often in the US.

[Achtung79]

Originally Posted by VirtualGuitars

If you’re referring to that video on YouTube about calling it a hard reset, it’s not a hard reset. Simply rebooting iDrive is standard operating procedure on this vehicle. It’s just a soft reboot. This is always the first step of troubleshooting any issue. Some of us have to do it quite often.

Is this done by holding down the volume slider for 20-30 seconds? I’m having to do this fairly often too as a solution to repeated CarPlay disconnects.

[VirtualGuitars]

Originally Posted by Achtung79

Is this done by holding down the volume slider for 20-30 seconds? I’m having to do this fairly often too as a solution to repeated CarPlay disconnects.

Yes, that’s called a soft reset (reboot). Some girl put a video on YouTube calling in a hard reset, but that’s technically something different.

[BMWamped]

I have a service appointment in 2 weeks. I’ll keep everyone posted on if they replaced the head unit or did anything to resolve the issue

[VirtualGuitars]

Originally Posted by BMWamped

I have a service appointment in 2 weeks. I’ll keep everyone posted on if they replaced the head unit or did anything to resolve the issue

Note that if they have to replace the head unit, it will be the same one you have now. The newer ones have a completely different wiring harness, so don’t expect to get a current unit. This is more likely an issue with iDrive 8+. There are dozens of us in this forum that are suffering from this too. I have an appointment on September 1st and this is be one of the things that will be addressed.

[deutsch100]

Odd...we are on iX #4 since it launched and in total, we have done maybe 2 iDrive reboot! While I am bummed iDrive 8 is DOA and not upgradeable, I find it to work fine, not laggy and in general I am totally fine with it. I still prefer the look of iDrive 7, but 8 has been very reliable for us!

[VirtualGuitars]

Originally Posted by deutsch100

Odd...we are on iX #4 since it launched and in total, we have done maybe 2 iDrive reboot! While I am bummed iDrive 8 is DOA and not upgradeable, I find it to work fine, not laggy and in general I am totally fine with it. I still prefer the look of iDrive 7, but 8 has been very reliable for us!

Do you use eSIM? Having that enabled seems to push the US head unit’s to their bresking point. It’s an issue with DHCP from the iX’s internal wireless network which is controlled by iDrive on the head unit. If I didn’t use eSIM, I would rarely need to reboot iDrive, but I’ve learned to live with it since rebooting it can be done while driving.

[BMWamped]

Yes I would expect the latest head unit since my car was built on 7/23. I also don’t have esim activated. Hoping they find the fault and fix it

[deutsch100]

Originally Posted by VirtualGuitars

Do you use eSIM? Having that enabled seems to push the US head unit’s to their bresking point. It’s an issue with DHCP from the iX’s internal wireless network which is controlled by iDrive on the head unit. If I didn’t use eSIM, I would rarely need to reboot iDrive, but I’ve learned to live with it since rebooting it can be done while driving.

Both my dealers told me to AVOID eSIM. I know sad for some, but since I really don't care and they told me that I will be MUCH happier without it, I did and I am

[VirtualGuitars]

Originally Posted by deutsch100

Both my dealers told me to AVOID eSIM. I know sad for some, but since I really don't care and they told me that I will be MUCH happier without it, I did and I am

That’s exactly right. It was flawless with previous generations of iDrive.

[SGiXers]

Not often do i need reboot. Had to do it only when idrive went blank once, a few times for myBmw app not syncing and when i had the restraint control glitch. Beyond that i leave it alone. Maybe i don't have esim and not using android auto on daily basis might help the idrive to "behave " as intended.
I use BMW built in Navigation all the time but android auto does have the advantage of a bigger database of addresses. The only thing is i don't use AA regularly because i can't lower the navigation volume down to an absolute minimum and the maps look superimposed, less classy on the idrive.Point given for its accuracy and big navigation database.

[VirtualGuitars]

Originally Posted by SGiXers

Not often do i need reboot. Had to do it only when idrive went blank once, a few times for myBmw app not syncing and when i had the restraint control glitch. Beyond that i leave it alone. Maybe i don't have esim and not using android auto on daily basis might help the idrive to "behave " as intended.
I use BMW built in Navigation all the time but android auto does have the advantage of a bigger database of addresses. The only thing is i don't use AA regularly because i can't lower the navigation volume down to an absolute minimum and the maps look superimposed, less classy on the idrive.Point given for its accuracy and big navigation database.

As Hugo has previously pointed out, it seems to happen more often on US-based head units which are made by different manufacturers.

[SGiXers]

Originally Posted by VirtualGuitars

As Hugo has previously pointed out, it seems to happen more often on US-based head units which are made by different manufacturers.

That's likely the case. It's probably a closely kept secret where their suppliers are from. BMW should keep score on the number of problems reported on each idrive supplier and either work with them to see why the difference or change that supplier once certain trigger points are hit.
Would love to speak with Dingolfing managers and see how the allocation for a certain market is done. For eg, is a certain day production, say Monday , all the vehicles are for USA/CANADA and Tuesday for LHD market EUROPE , Wed for RHD UK, Singapore ,Malaysia, Australia,NZ. It might not sound efficient this manner due to imbalance sales volumes in each continent but for quality control and pointing out problem areas this might be easier.

[VirtualGuitars]

Originally Posted by SGiXers

That's likely the case. It's probably a closely kept secret where their suppliers are from. BMW should keep score on the number of problems reported on each idrive supplier and either work with them to see why the difference or change that supplier once certain trigger points are hit.
Would love to speak with Dingolfing managers and see how the allocation for a certain market is done. For eg, is a certain day production, say Monday , all the vehicles are for USA/CANADA and Tuesday for LHD market EUROPE , Wed for RHD UK, Singapore ,Malaysia, Australia,NZ. It might not sound efficient this manner due to imbalance sales volumes in each continent but for quality control and pointing out problem areas this might be easier.

Hugo share this information previously. I believe all of the US-based head units are made by Alpine. Considering my previous experience with Alpine, this is a very plausible explanation.

[NomoTesla]

Originally Posted by VirtualGuitars

Hugo share this information previously. I believe all of the US-based head units are made by Alpine. Considering my previous experience with Alpine, this is a very plausible explanation.

Alpine there's a name I haven't heard in about 25 years. Today we should be hearing names like AMD, nVidia, and ARM. Not Alpine and (oh god) Snapdragon. And all the people pining for the 2024 model with the "updated" head unit that is already more than 5 years outdated compared to what the competition is doing.

The iX is as much a compelling EV as it is a time machine.

Hey, BMW...

[BMWamped]

Originally Posted by NomoTesla

Alpine there's a name I haven't heard in about 25 years. Today we should be hearing names like AMD, nVidia, and ARM. Not Alpine and (oh god) Snapdragon. And all the people pining for the 2024 model with the "updated" head unit that is already more than 5 years outdated compared to what the competition is doing.

The iX is as much a compelling EV as it is a time machine.

Hey, BMW...

I’ll take an outdated head unit over a Tesla with crappy panel gaps like it’s a 1998 Kia any day. Also Tesla materials are trash compared to bmws. I’ve owned a model y and test drive the s and they both can’t compete. The model y had horrible wind noise and a suspension that was a joke oh and let’s not forget those annoying interior rattles cause of their cheap use of plastic pins

Oh and then there’s the dump apps it has like a whoopie cushion. But no Sirius xm unless you dish out on a model s or x which was 100k 2 months ago but goes down to 80k depending on how the wind blows