[gcc911]

Hello: I have an interesting problem. I have a I4 eDrive40 and use a BMW Wallbox to charge at home with no problem for a year. Last week on 5/9/2024 we had a new car software download. Starting on 5/10/2024 the wallbox would not charge the car.

Thinking it could be the car we took the car to the dealership on 5/11/2024. They could not duplicate the problem. They tried it on multiple chargers there and had no problem. They concluded it must be the wallbox. We then took the car home and used the occasional charger plugged into a 110V outlet and the car charges fine, very slow but it charged.

Next, thinking it was the wallbox we contacted the parts department at the dealership and got a new wallbox, both wallboxes are model number BMW 61 90 5 A1E 1B3. We set the internal DIP switches to the correct settings for our home and the second wallbox did not work either, we tried multiple DIP switch settings and none worked.

Details of the problem. Wallbox is working fine, blue light on, before connecting. The car charging port is fine before connection, light is white. When I plug the charging cable into the car, I hear a click on the wallbox, the light on the car charging port blinks blue and the wallbox blinks blue. This is the normal charging state. After approximately 60 seconds the wallbox clicks off, the led on the wallbox turns to a steady blue. The light on the car charging port blink red three times and repeats.

Does anyone else have this problem? Could it be the software upgrade? How do i fix? I am stuck on slow charge until it is fixed!!!!

[freshxdough]

It’s the software update. Stop messing with dip switches etc etc.

[Mweiskind]

Having the exact same issue, starting today. Level 2 clicks off after about 30 second, lights turn red and get an error message. Switch to level 1 charging and is fine. I’m using the flexible fast charger. Did you ever figure out what the issue was?

[freshxdough]

Originally Posted by Mweiskind

Having the exact same issue, starting today. Level 2 clicks off after about 30 second, lights turn red and get an error message. Switch to level 1 charging and is fine. I’m using the flexible fast charger. Did you ever figure out what the issue was?

Software. BMW is aware of the issue. Check lvl 2 voltage if you can.

[2023BMWI4e35]

I have exactly the same issue with charging by I4 BMW. Tried to isolate the problem by plugging in the L2 charging cable provided with the car to my 240V outlet, same issue as when I had the BMW Wall-box cable plugged into the car. after a few seconds charging is interrupted and red led. Plugged the car into a 110V outlet with the BMW provided L1 adapter and the car charged fine. I called my BMW Dealer and he told me to bring the car in and they tested on all three level with their outlets, it charged fine at the dealer. They advised me to contact the installer and have them check the outlet and breaker. Strange I have had no problems with charging the car at home with the BMW charger at L2 since I had it installed over a year ago. Since it does not work even when I do not use the charger and directly use the BMW L2 adapter cable, I guess I will contact the installer to check out what going on with the 240V outlet and 50 A breaker.

[2023BMWI4e35]

Update, a neighbor of mine that owns a Tesla told me he had similar problems and he turn the 50 A Breaker off for a few minutes then turn it back on and the car began and kept charging from the charger. I tried it and left the breaker off for about 15 min then went back and turn it on, plugged in the charger and it worked, still charging after 1/2 hr with the L2 BMW Wall Box.

[Todder]

Another victim here the issues seem to be latest software update on the car prevent any nominal voltage above 240v but they did not field test this and many US / Canada areas have up to 125v of current to a line (2 phase would be close to 250V). My NEMA outlet is delivering 245-250v from ComEdison and charging is not possible at all. I am beyond angry with this as it worked flawlessly for 22 months. We need people to contact the BMW genius line and lodge complaints if not lemon law attorneys.

[rebattery]

same issue level 2-----------------level 1 fine----had it @ dealer for 3 days. A fix is coming(software).
sad ----lost all faith in car and BMW.

[finestbm@gmail.com]

Mine the same
Service can’t do anything
BMW corporate - they can’t do anything
When I called to them they just tried to do troubleshooting on a phone
No car, no loaner car , no hope so far
Making around 100 miles a day, last night car was charged only 4%
On a weekend I’ll try to do software update to the lates I Level S18A-24-03-566
I’ll keep you posted

[rebattery]

update on level 2-------------------level 3(dc to dc) works.

[M5Fung88]

Originally Posted by gcc911

.... got a new wallbox, both wallboxes are model number BMW 61 90 5 A1E 1B3. We set the internal DIP switches to the correct settings for our home and the second wallbox did not work either, we tried multiple DIP switch settings and none worked.....

I just bought/installed a Wallbox (1B3) that was built in ww18 last year.
My box has just one 5-position DIP switch. How many DIP switches does yours have ?

[M3Pilot09]

I had the same problem with my wall box charging my XM. It made a clicking noise and then a few weeks later it died. Got a new replacement box under warranty which only has one set of dip switches the old box had 2 sets. Make sure you have the newer unit. I had it swapped out and it now works fine.

Only thing that sucks is Inhad to pay $250 to swap the box.

[2023BMWI4e35]

Same issue here, in June I could not charge the car with my BMW Charger or 240V Cable that came with the car but the 110V cable connector worked. Took into the dealer, they put the car into three different chargers and had no problems, they told me to check with the installer. A neighbor told me to shut the breaker off for awhile then turn it back an and guess what, I could charge the car. I went to charge the car today about a month from the last occurrent and same issue, after a minute, or so, the red light came on and I received a message on the app "unable to charge". This message stays on in the app even when it charging using the 110V connection. I called the installer and he came out and checked everything in the circuit from the panel box to the charger. Everything was reading right. He checked the power when first starting the charge and saw that the amps would go to about 1 1/2, then drop because it was cut off. This happen whether you were using the BMW charger or just the 240V cable that came with the car. He even had me take the car to a couple of neighbor houses that use 240V plugs for their electric car. Same issue, so in summary, its not the charger, its not the 50 Amp breaker, it not the electrical wiring or the 240V plug, its the car. I called the BMW dealer and will be bringing the car into their shop tomorrow. I like everyone else who has posted this issue seemed to have no problems with charging until recently, makes you wonder if this is a SW upgrade issues. My last upgrade was in May so the timing could be right, I only charge my car once a month.

[freshxdough]

Originally Posted by 2023BMWI4e35

Same issue here, in June I could not charge the car with my BMW Charger or 240V Cable that came with the car but the 110V cable connector worked. Took into the dealer, they put the car into three different chargers and had no problems, they told me to check with the installer. A neighbor told me to shut the breaker off for awhile then turn it back an and guess what, I could charge the car. I went to charge the car today about a month from the last occurrent and same issue, after a minute, or so, the red light came on and I received a message on the app "unable to charge". This message stays on in the app even when it charging using the 110V connection. I called the installer and he came out and checked everything in the circuit from the panel box to the charger. Everything was reading right. He checked the power when first starting the charge and saw that the amps would go to about 1 1/2, then drop because it was cut off. This happen whether you were using the BMW charger or just the 240V cable that came with the car. He even had me take the car to a couple of neighbor houses that use 240V plugs for their electric car. Same issue, so in summary, its not the charger, its not the 50 Amp breaker, it not the electrical wiring or the 240V plug, its the car. I called the BMW dealer and will be bringing the car into their shop tomorrow. I like everyone else who has posted this issue seemed to have no problems with charging until recently, makes you wonder if this is a SW upgrade issues. My last upgrade was in May so the timing could be right, I only charge my car once a month.

Did the electrician measure the voltage of your Lvl 2 system?
Software is out for fix

[Todder]

They have no info for us, dealers have no info for us. I've been driving bmws for 30+ years and frankly this is not okay borderlines on morally corrupt. No testing no support nada. Give us the ability to charge at 24 amps at least for gods sake!

BMW North America! Are you out there?? do you think its ok to sell people things that work and then you sabotage them with software!??

Let's get together and get a lemon law attorney seems thats about all that would get a response from BMW these days.

[finestbm@gmail.com]

I was with mine couple weeks ago
Car not fixed, they sad - Fault is on my side 🤦🏼
I have to call to corporate because dealers are independent and they don’t care
Close circle ⭕️

[finestbm@gmail.com]

My car was at the service two times
Forst they kept car over a week - no issue was found
Today I went to do software update I was told by BMW service advisor it’s gonna help
Car was ready for pickup and no update - BMW not allowed to do software update- problem is on my house - crazy and don’t know what to do and how to fight with them
Everything was fine over a year now BMW electric cars has issue and they blaming costumer side
If anyone has simmilat issue please let me know how you figure out this problem
Thx

[Poleposition]

Any new info on this topic? I too am suffering from the same issues. Car charges fine at a public charging station. Chargepoint home charger all of a sudden stopped working after last software update. I even got chargepoint to warranty and replace the wall charger. Its a 240V hardwired. Installed brand new charger. Same behavior. Clicks off after a few seconds of being plugged in. Neighbor came over with his EV, plugged in and charged completely fine. Obviously no issue with my home setup. Have an appointment with service for next week but not at all confident in them finding a solution.

[rebattery]

after last update-----I'm able to charge level 2----------

[perezme]

I started having the same issue last week with my 2024 i4. Can charge it at an ElectrifyAmerica charger with no problem, but with my level 2 charger at home, I will keep getting a "charging interrupted" message in the app, and it won't complete the charge. Took it to the dealership on Monday and they act like they have no idea regarding a software problem. Said it was my charger setup at home. Had to show them proof that the loaner i5 was able to fully charge with no problem. Emailed the tech posts from this forum and others showing that folks were having this problem, and BMW is aware. Very frustrating.

[Poleposition]

My car has been at dealer 3 days for this. I was prepared with a whole video of the charging getting interrupted at my home. Also showed how my 2 neighbors EV's can charge at my home with no issues. Dealer contacted BMW in Munich, they acknowledged the issue. That alone made me happy so dealer knows Im not crazy and its not my home setup causing the issue. Munich sent dealer a software patch. They uploaded to car yesterday. Dealer is testing thoroughly. Should have car back today. I will report back.

[fjs7777]

Last week, my i4 had the same issue.
Have a Chargepoint with Nema 14-50 plug. Tried the BMW supplied 14-50 charger and same Charging Interrupted issue. Tried with 120V and DC charging, those worked. Tried free city L2 charging and that worked as well.
Had a friend come over and my Chargepoint worked perfectly on his car (Tesla with an adapter)
Called BMW a couple days ago, they knew about the issue and asked me to come in to install a software update.

They scanned the car and a fault code 224F81 (AC Charging function not available) which had a software update available.

After the update, my car charges now without the Charging Interrupted message.

Hopefully, they account for that issue in the next available OTA update.