[LuisBoston]

Originally Posted by MAMOHT

Here is how Inhave done this (not on my iX)

Call insurance and schedule the replacement through Safelite.
Once Safelite gets the order you can call them and insist on having OEM glass.
Worked fine in my case and insurance paid for it.

Safelite says if I want OEM, it's $1434.

[kschac]

Safelite will be only too happy to install OEM glass. The question is who pays for it -- you or the insurer. You may need to push the insurer to get them to agree, but they should in the end.

[thebishman]

Originally Posted by LuisBoston

Safelite says if I want OEM, it's $1434.

If you go with non-OEM glass and there’s a minor issue(s) with distortion, etc. 1: it will drive you crazy, and 2: since you’re leasing, BMW may well ding you for the full replacement amount if you turn the car back in with an aftermarket windshield.

Personally I’d never do it. I’d scream bloody murder at my insurance company that it’s a leased vehicle and they need to ante up, but if not, $1434 is what? 1.5% of the cost of the M60?

Bish

[NomoTesla]

Originally Posted by thebishman

If you go with non-OEM glass and there’s a minor issue(s) with distortion, etc. 1: it will drive you crazy, and 2: since you’re leasing, BMW may well ding you for the full replacement amount if you turn the car back in with an aftermarket windshield.

Personally I’d never do it. I’d scream bloody murder at my insurance company that it’s a leased vehicle and they need to ante up, but if not, $1434 is what? 1.5% of the cost of the M60?

Bish

Nope, there is no justification for insurance requiring one to pay $1,434 for OEM glass. Once you go down that slope of "oh, it's only 1% of the car price" you'll be paying for literally everything.

I would tell insurance that the iX HUD only works with OEM glass and if they have an issue covering OEM glass then you will contact your attorney and the state insurance commissioner.

[LuisBoston]

Originally Posted by thebishman

If you go with non-OEM glass and there’s a minor issue(s) with distortion, etc. 1: it will drive you crazy, and 2: since you’re leasing, BMW may well ding you for the full replacement amount if you turn the car back in with an aftermarket windshield.

Personally I’d never do it. I’d scream bloody murder at my insurance company that it’s a leased vehicle and they need to ante up, but if not, $1434 is what? 1.5% of the cost of the M60?

Bish

Originally Posted by kschac

Safelite will be only too happy to install OEM glass. The question is who pays for it -- you or the insurer. You may need to push the insurer to get them to agree, but they should in the end.

Originally Posted by NomoTesla

Nope, there is no justification for insurance requiring one to pay $1,434 for OEM glass. Once you go down that slope of "oh, it's only 1% of the car price" you'll be paying for literally everything.

I would tell insurance that the iX HUD only works with OEM glass and if they have an issue covering OEM glass then you will contact your attorney and the state insurance commissioner.

Originally Posted by ggalanis

Basically if the much less expensive non-oem glass is meant to be used with the HUD, often times it isn't, it in theory should be fine. You need to remind your insurance that your car has the HUD and that the replacement glass needs to have an intermediate layer in it for the HUD to work properly. Have them confirm that and make it clear that if it doesn't work with the HUD it will not be accepted by you as it is not a suitable replacement. Odds are safelite will confirm that it won't work with the HUD and will have no alternative cheaper than the OEM glass.

The next thing is you need to get better insurance coverage.
Good luck!

Originally Posted by MAMOHT

Here is how Inhave done this (not on my iX)

Call insurance and schedule the replacement through Safelite.
Once Safelite gets the order you can call them and insist on having OEM glass.
Worked fine in my case and insurance paid for it.

Originally Posted by kschac

See my post above (#14). The non-OEM glass that Safelite first installed in my iX was horrible -- the HUD was distorted and unuseable. It took multiple calls from me and my State Farm agent to convince the claims people that non-OEM glass was not an appropriate replacement. Ultimately, they agreed and Safelite replaced the non-OEM glass with BMW glass, at no cost to me. The difference is night and day. So the idea that the BMW and non-OEM glass are the same except for the logo is BS.

My advice: fight for the OEM glass and the insurer, not you, should pay for it.

Originally Posted by Macabuca

Can the dealer prove its only one company? If the glass is same, save the money. But what if its not…and you start getting errors and whatever…. ?

Everyone: thanks for the advice.

I went in circles with my insurance company and their 'safelite affiliate' glass company that processes glass claims and got absolutely no where.

So I decided to call around knowing that I did not have to use Safelite.

One local shop checked and could not find any aftermarket glass and said they'd have to use OEM.

I switched my claim to them and the insurance company immediately approved it.

A big WTF moment.

So my appointment is Tuesday. Will update once it's installed.

[NomoTesla]

Originally Posted by LuisBoston

Everyone: thanks for the advice.

I went in circles with my insurance company and their 'safelite affiliate' glass company that processes glass claims and got absolutely no where.

So I decided to call around knowing that I did not have to use Safelite.

One local shop checked and could not find any aftermarket glass and said they'd have to use OEM.

I switched my claim to them and the insurance company immediately approved it.

A big WTF moment.

So my appointment is Tuesday. Will update once it's installed.

Ah, that's the ticket!

[LuisBoston]

Originally Posted by LuisBoston

Everyone: thanks for the advice.

I went in circles with my insurance company and their 'safelite affiliate' glass company that processes glass claims and got absolutely no where.

So I decided to call around knowing that I did not have to use Safelite.

One local shop checked and could not find any aftermarket glass and said they'd have to use OEM.

I switched my claim to them and the insurance company immediately approved it.

A big WTF moment.

So my appointment is Tuesday. Will update once it's installed.

New windshield installed. Genuine BMW OEM Pilkington.

They tore the fabric on the B pillar and I have to bring it back when the part arrives. But other than that, after 4 hours in the shop, I’m happy!

[drbluedevil]

Originally Posted by LuisBoston

New windshield installed. Genuine BMW OEM Pilkington.

They tore the fabric on the B pillar and I have to bring it back when the part arrives. But other than that, after 4 hours in the shop, I’m happy!

For this reason, I get the BMW glass replacement warranty. It costs about the same as a single windshield replacement, but it gets me the peace of mind of having it done at the dealership, where they'll replace it with an OEM part and be responsible without an argument for replacing whatever else they damage. I took my first iX to a third party place, and supposedly they used OEM glass, but the HUD was always a tiny bit fuzzy after that, and I thought about arguing to have them recalibrate the HUD after a week, but then someone wrecked that car, rendering the point moot.

I got the glass replaced once on my second iX using that warranty at the dealer, and it was a seamless experience. They gave me another iX for a loaner, and the job was perfect.

In any case, with vehicles as complicated as these, I'm always going to opt to have the dealer do repairs.

[Jedi2024]

Originally Posted by Macabuca

Hi all,

Unfortunately a rock hit the windshield the other day and now I need it replaced. I’m seeing that the replacement cost is about $4,000 via dealer. I didn’t want to go via Safelitw because I don’t think they know how to calibrate all the sensors after install. Anyone have experience with windshield replacement in this car and possibly your experience with Allstate insurance (did they give you a hard time with reimbursement and such….) ?

I do not have experience replacing glass on this car. However, 5 days back replaced windshield on Audi Q7 at a Safelite for $964. The Audi dealership wanted $2,800. Geico refused to accept higher dealer charges. As far as I can tell the heads-up display seems to be working fine after the recalibration. I decided to take a chance and save. Think the dealer pricw is a ripoff. Good luck to you

[LuisBoston]

Originally Posted by drbluedevil

For this reason, I get the BMW glass replacement warranty. It costs about the same as a single windshield replacement, but it gets me the peace of mind of having it done at the dealership, where they'll replace it with an OEM part and be responsible without an argument for replacing whatever else they damage. I took my first iX to a third party place, and supposedly they used OEM glass, but the HUD was always a tiny bit fuzzy after that, and I thought about arguing to have them recalibrate the HUD after a week, but then someone wrecked that car, rendering the point moot.

I got the glass replaced once on my second iX using that warranty at the dealer, and it was a seamless experience. They gave me another iX for a loaner, and the job was perfect.

In any case, with vehicles as complicated as these, I'm always going to opt to have the dealer do repairs.

I talked to my service manager about it. The local BMW shop uses safelite too - they don’t actually replace windshields themselves. He also said safelite is fine, they never have problems and there are no issues with lease turn in.

Also, in my state $100 or $0 deductible glass coverage is a mandated offering by insurance companies, and it’s a few bucks per year. So most people have it. To me, it’s not worth paying for some other plan when my deductible is $0. I get avoiding hassle though.

[ggalanis]

I suggest that you should always enquire about what your dealer does in house and what they subcontract to other companies. Many people are willing to pay a premium to have the dealer techs do the work and would be pretty annoyed to find out that they subcontract it instead. Things I know are possibly subcontracted are glass repairs/replacements, body work, security devices/VIN etching, wheel repairs, and there are surely others. Your specific dealer may do any or all of these in house but just be aware that it isn't always the case.

I personally had my car tracking system (TAG) installed through the dealer on my past few vehicles, but knowing that hey subcontract it out, I made them match the price of getting it done by the subcontractor directly. (not that I think this system is particularly good, but it pays for itself in 3 years in insurance costs so why not)

[freshxdough]

FYI nothing about the HUD is “recalibrated” in any way. The only that that is recalibrated is the ADCAM camera on the upper windshield. And that’s if the tech even performs the service function..

[Savsearcher]

Is there even an aftermarket windshield for the iX? I’m taking mine to Safelite next week and I’m wondering if I need to call and specify OEM.

[LuisBoston]

Originally Posted by Savsearcher

Is there even an aftermarket windshield for the iX? I’m taking mine to Safelite next week and I’m wondering if I need to call and specify OEM.

Yes there is. Safelite had it ready for me before I switched to another shop that was unable to obtain the aftermarket and just had to get an OEM windshield.

[LVBMW]

Originally Posted by Savsearcher

Is there even an aftermarket windshield for the iX? I’m taking mine to Safelite next week and I’m wondering if I need to call and specify OEM.

General consensus from this forum including comments by a BMW master EV tech is that you do NOT want aftermarket glass (and yes. it exists).

[thebishman]

Originally Posted by Savsearcher

Is there even an aftermarket windshield for the iX? I’m taking mine to Safelite next week and I’m wondering if I need to call and specify OEM.

Please call ahead and tell them you only want an OEM windshield installed. You would potentially be saving yourself a load of grief.

[Savsearcher]

Originally Posted by thebishman

Please call ahead and tell them you only want an OEM windshield installed. You would potentially be saving yourself a load of grief.

I’ve made the call and I’m getting the OEM windshield. Interestingly, the OEM windshield cost is $2400…the non-OEM was $450!

[thebishman]

Originally Posted by Savsearcher

I’ve made the call and I’m getting the OEM windshield. Interestingly, the OEM windshield cost is $2400…the non-OEM was $450!

That’s an amazingly low price on a replacement windshield. The term ‘you get what you pay for’ springs to mind!

Hopefully your insurance is helping pay for the OEM part. I’ve never had an issue getting State Farm help pay for OEM glass when I mention the vehicle has an HUD.

[Savsearcher]

New OEM windshield was installed and it has these yellow lines over the sensor area. They weren’t on my original windshield and looking at iX pics here, it doesn’t appear on anyone else’s.

[NomoTesla]

Originally Posted by Savsearcher

New OEM windshield was installed and it has these yellow lines over the sensor area. They weren’t on my original windshield and looking at iX pics here, it doesn’t appear on anyone else’s.

That looks like a defrost thingamajig. I haven't looked at mine that closely.

[ggalanis]

Originally Posted by Savsearcher

New OEM windshield was installed and it has these yellow lines over the sensor area. They weren’t on my original windshield and looking at iX pics here, it doesn’t appear on anyone else’s.

Pretty sure they all have heating elements in that area. If my current never-ending meeting ends I'll go snap a pic.

[ggalanis]

Originally Posted by ggalanis

Pretty sure they all have heating elements in that area. If my current never-ending meeting ends I'll go snap a pic.

Originally Posted by Savsearcher

New OEM windshield was installed and it has these yellow lines over the sensor area. They weren’t on my original windshield and looking at iX pics here, it doesn’t appear on anyone else’s.

Not the best pic due to the sun and reflections but you can see the heating element in mine as well.