[jcbdigger]

Hi from Australia, can anyone help with this fun little issue?

Just purchased a second-hand 2019 i3S to go with our existing Rex, but have hit a problem trying to get the vehicle ConnectedDrive to link to the App. When we go to Connected Drive>Messages to get the app linking code, the 'Messages' menu item is simply not there. Pressing 'Options' to refresh via 'Update BMW Services' does not work as that menu item is greyed out and the message 'Function is not available'. Have tried to soft reboot by holding down the volume button - does not work. Have tried hard resetting by removing fuse 115 - also does not work!

So, after chat with BMW support, five days later received a very odd and cryptic message back from them, here's the key paragraph.

"Our Technical Team has concluded their investigation and confirmed that your vehicle is affected by a known issue where it experiences difficulty transmitting data using the embedded sim in the vehicle, which impacts the functionality of the ConnectedDrive Services like the Remote functions and vehicle linking."

They go on to say they are working on it but don't give a timeline to get a fix.

My suspicion is that either the Telematics Control Unit (TCU) is the problem, or maybe the TCU backup battery needs replacing. This vehicle is (or should be) 4G so it should not be a victim of the 3G switch off. Should also add that the main 12v battery was just replaced. so that's unlikely to be the problem.

This issue could be unique to Australia, but has anyone else encountered this 'known issue' with data comms? Better still, does anyone know a fix?

[the radman]

i have a problem with the app too but mine is that it wont update the content,it keeps saying i need to turn data sharing on via the portal but when i do that it just says it will update next time the cars driven but it never does its a pretty poor set up

[Mondomensch]

the radman

I’ve had a related issue on my X3 with I drive 7 where I also have to enable data sharing in the car as well to get the app showing data updates again.

[H1GhPwR]

You definitely have to turn it on within the car else the APP won't update at all.

[the radman]

ive given up with it,everythings turned on in the car,the portal is set to allow permissions/data sharing but never does anything apart from saying it will update next time you start the car but it never does

[the radman]

well,would you believe it, i tried one final time and its now all connected ok
sorry for hijacking your post jcb,hope you get yours sorted