[FultonMDUSA]

I suppose I should be grateful it only took 10 minutes. They make some decent offers to try to keep you:

Info: In order to complete this transaction, we need you to speak to a live agent. Please click below to begin your conversation.

15:26, Mar 23 You: Click here to start

15:27, Mar 23 Melody: Paul. I'm Melody the SiriusXM Virtual Agent. This chat may be recorded for quality purposes.

15:27, Mar 23 Melody: Allow me to check if a specialist is available to assist you further. The next message will be from them.

15:28, Mar 23 Thea: Hello, I'm Thea with SiriusXM and I'm here to help. May I please have your first and last name?

15:28, Mar 23 You: XXX

15:28, Mar 23 Thea: Thank you for the information, let me go ahead and pull up your account.

15:28, Mar 23 Thea: Disconnecting your service is the least thing that we wanted to hear from you. May I know the reason why? for me to check the best thing that I can do.

15:28, Mar 23 You: I do not use the service.

15:29, Mar 23 Thea: I understand you want to cancel since you have not been using the service too much. Please be assured, I am here to help you.

15:29, Mar 23 Thea: Have you encountered any challenges or obstacles that have limited your use of Sirius XM?

15:29, Mar 23 You: No issues. I just don't use it. Please cancel.

15:29, Mar 23 Thea: Thank you for your feedback, is this for your 2023 BMW iX?

15:30, Mar 23 You: Yes

15:30, Mar 23 Thea: Thank you for the feedback,. I just want to let you know that your business means so much to us that's why I'm giving you an offer which you cannot resist. With the original price of our plan, I'm giving you 68% discount. Instead of paying $29.12, you will ONLY pay $6.06 per month including fees and taxes for 12 months. Let's sign you up !

15:30, Mar 23 Thea: "Music and Entertainment $4.99 for 12 months Thanks for contacting us today about the great offer we sent you on our Music and Entertainment plan! With this offer, you’ll pay $4.99 per month, plus fees and taxes for your first 12 months instead of the current monthly rate of $18.99. This plan comes with: • Ad-free music and our artist-created channels • A great mix of music, news, sports talk and comedy • Access to the SiriusXM app so you can enjoy favorites everywhere you go Like all our plans, this plan will automatically renew at then current rates. You can also pay for the entire 12 months at one time which would be $60 plus fees and taxes. Let me know which you prefer so I can you set up with this great offer today."

15:30, Mar 23 Thea: Subscription Fees $4.99 US Music Royalty Fee $1.07 TOTAL $6.06

15:30, Mar 23 Thea: The good thing about this promotional plan is, it is a 2 in 1 package that let's you listen to your car radio and you can use streaming with no additional charges that let's you listen to your smart phones, computers, laptops, amazon devices and alexa devices and etc. for only $4.99 plus fees and taxes monthly for 12 months. Let's go ahead and sign you up to this amazing deal!

15:31, Mar 23 Thea: Instead of paying $29.12, you will ONLY pay $6.06 per month including fees and taxes for 12 months. Let's sign you up !

15:31, Mar 23 You: I still do not wish to subscribe. Please cancel.

15:32, Mar 23 Thea: No worries, since you got me on the line, I will help you find the best offer that will suits to your interest.

15:32, Mar 23 Thea: I have an amazing NEW offer on our Music and Entertainment plan! With this offer, you will get your first 12 months for $3.99 a month plus fees and taxes, instead of paying the current monthly rate of $18.99 . This plan keeps you entertained with great music including channels that artists have created, talk, news, sports, and comedy options. And with access to our SiriusXM app, you can listen both inside and outside of your vehicle.

15:32, Mar 23 Thea: Subscription Fees $3.99 US Music Royalty Fee $0.85 TOTAL $4.84

15:32, Mar 23 Thea: Instead of paying $29.12, you will ONLY pay $4.84 per month including fees and taxes for 12 months. Let's sign you up !

15:33, Mar 23 You: Sorry, I do not use the service. Please cancel.

15:33, Mar 23 Thea: That is the common aggressive plan that not of all customer have to get that promotional rate like that.

15:33, Mar 23 Thea: All of our promotional plans are varies from time to time and this offer or promotion may no longer be available in the future. Which is highly recommend to keep it upon checking here there will be a $15 for reactivate fee once is the service being deactivated.

15:34, Mar 23 Thea: I entirely understand that you still wanted to cancel the service. I presented this offer just in case, who knows you might like any of these. But, please stay on the line as I process the cancellation and kindly wait for the completion as well as the confirmation number. I appreciate your patience.

15:34, Mar 23 You: I understand but I still wish to cancel.

15:34, Mar 23 Thea: I will process your cancellation and your subscription will no longer renew. Your current term ends on 04/01/2024 and you can continue to listen through that date.

15:34, Mar 23 Thea: Today I set your Radio ID XXXXXX to close on April 01, 2024. Your confirmation number of this cancellation is XXXXXX, please keep this number for your records. A confirmation of this transaction will be sent to the email address on file, for your account within 5 days.

15:35, Mar 23 Thea: Is there anything else I can assist you with?

15:35, Mar 23 You: Thank you very much. No, nothing else.

15:35, Mar 23 Thea: I thank you for contacting SiriusXM. For any future requests/questions simply reply to this message to start a new session.

Info: Conversation closed by the agent

15:35, Mar 23 15:35, Mar 23 Survey Bot: Thank you for messaging with us today! Please provide your feedback in order for us to better serve you.

15:35, Mar 23 Survey Bot: Overall, how satisfied or dissatisfied are you with your interaction with SiriusXM?

[Tigershark321]

I have heard that canceling your subscription from SiriusXM is almost impossible. Guess you got by with 10 mins.

[Young04]

Yeah I think the NY Attorney General is bringing a lawsuit for this. I find the service itself to be OK but their customer service is the worst.

[javapro]

Originally Posted by Tigershark321

I have heard that canceling your subscription from SiriusXM is almost impossible. Guess you got by with 10 mins.

I have always been able to cancel without any issues.

[ibimmer954]

The last time I tried to cancel that service they made me wait on the phone for over a hour because they were having “computer problems “. Finally after waiting for over an hour they cancelled service for a car I no longer owned.

Screw that, I never signed up for their service again. In the end they only ended up hurting themselves by eliminating any chance I would use them in the future.

[Kennethjk]

If you are having problems cancelling hang up and call the number for a new plan, that they always answer and then say you want to cancel. Always works

[BritInTheUSA]

Originally Posted by javapro

I have always been able to cancel without any issues.

Same.

Luckily with the BMW plan I never have then anything to be able to charge me after the 12 months. I never signed up for the extra 3 months free which needed me to give them a credit card.

[thebishman]

I’ve never had an issue canceling a used subscription or even negotiating for cheaper rates. However I recently read that SXM may have changed their cancellation policy such that if you’ve paid for an annual subscription and cancel before the end of that subscription, you won’t be refunded on a pro-rated basis on the unused portion of that specific subscription.

That is total BS!

[AlanG]

Originally Posted by BritInTheUSA

Same.

Luckily with the BMW plan I never have then anything to be able to charge me after the 12 months. I never signed up for the extra 3 months free which needed me to give them a credit card.

My solution to this is to only give them a virtual card number with a time limit and spending limit. I get nasty notes from them for a few months but nothing happens. When I want the service again, I reinstate the service with another virtual card.

Alan

[SawyerFoley]

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[GOLFFRR]

I never had any issues canceling thank goodness but I have heard horror stories!