service question and recommendations

moesess34 · 05-25-2023, 09:53 AM

2 questions.
1. Why won’t some service centers order a part for a SIB campaign before i come in to save me a trip? Especially, when I’ve been complaining about it for a bit. Are they just trying to be able to charge bmw more?

2. Any recommendations for a service center in the Atlanta area? I’ve used one so far and the person who answers the phone is wildly rude and it’s hard to get the service advisors on the phone..

VirtualGuitars · 05-25-2023, 10:02 AM

This has impacted me too. I have a service appointment tomorrow for the airbag recall and they can’t order the parts until they have the vehicle. Who knows how long that’s going to take!

moesess34 · 05-25-2023, 10:04 AM

Quote:

Originally Posted by VirtualGuitars

This has impacted me too. I have a service appointment tomorrow for the airbag recall and they can’t order the parts until they have the vehicle. Who knows how long that’s going to take!

My place had it within a week. Hopefully yours comes quickly!

VirtualGuitars · 05-25-2023, 10:54 AM

Quote:

Originally Posted by moesess34

My place had it within a week. Hopefully yours comes quickly!

I am looking forward to getting off of 11/2022.44 too…

moesess34 · 05-25-2023, 10:58 AM

Quote:

Originally Posted by VirtualGuitars

I am looking forward to getting off of 11/2022.44 too…

I just got notified of the newest software upgrade being available next time I park🤣

VirtualGuitars · 05-25-2023, 10:59 AM

Quote:

Originally Posted by moesess34

I just got notified of the newest software upgrade being available next time I park🤣

Thanks for rubbing it in! 😂

NotASheepRB · 05-25-2023, 11:20 AM

Quote:

Originally Posted by VirtualGuitars

This has impacted me too. I have a service appointment tomorrow for the airbag recall and they can’t order the parts until they have the vehicle. Who knows how long that’s going to take!

That was my experience in LA…. My car was in for 8 days since they would not order the part before “inspecting”. Makes no sense since other dealerships were able to perform all three recall remediations in 1 - 2 days.

VirtualGuitars · 05-25-2023, 11:36 AM

Quote:

Originally Posted by NotASheepRB

That was my experience in LA…. My car was in for 8 days since they would not order the part before “inspecting”. Makes no sense since other dealerships were able to perform all three recall remediations in 1 - 2 days.

At least I’m getting a loaner car. It better be an EV!

NotASheepRB · 05-25-2023, 01:55 PM

Quote:

Originally Posted by VirtualGuitars

At least I’m getting a loaner car. It better be an EV!

Hopefuy it did not require you to contact the dealership’s owner, Danny McKenna, like I had to! 😂

VirtualGuitars · 05-25-2023, 02:04 PM

Quote:

Originally Posted by NotASheepRB

Hopefuy it did not require you to contact the dealership’s owner, Danny McKenna, like I had to! 😂

Nope. I’m pretty tight with most of the people at Momentum BMW.

ggalanis · 05-25-2023, 03:07 PM

Quote:

Originally Posted by VirtualGuitars

At least I’m getting a loaner car. It better be an EV!

Sometimes it is nice to go back to a gas car to remind you how smooth the EV drivetrains truly are.

imacyclopath · 05-25-2023, 03:09 PM

Quote:

Originally Posted by VirtualGuitars

This has impacted me too. I have a service appointment tomorrow for the airbag recall and they can’t order the parts until they have the vehicle. Who knows how long that’s going to take!

Also (at least in Canada, but I assume worldwide), airbags can't be flown in due to regulations, so they travel by land. This adds even more to the wait time.

ggalanis · 05-25-2023, 03:17 PM

Quote:

Originally Posted by moesess34

2 questions.
1. Why won’t some service centers order a part for a SIB campaign before i come in to save me a trip? Especially, when I’ve been complaining about it for a bit. Are they just trying to be able to charge bmw more?

which one?

grueber · 05-25-2023, 03:50 PM

I’m in ATL too. Interested to know what your experience is where ever you take it.

For body repair I thought Nalley did a good job on my iX. It’s separate from the service dept so no idea on how well they do.

moesess34 · 05-25-2023, 05:29 PM

Quote:

Originally Posted by ggalanis

which one?

Quote:

Originally Posted by grueber

I’m in ATL too. Interested to know what your experience is where ever you take it.

For body repair I thought Nalley did a good job on my iX. It’s separate from the service dept so no idea on how well they do.

I went to Global import.

ggalanis · 05-25-2023, 05:49 PM

Quote:

Originally Posted by moesess34

I went to Global import.

I meant which sib campaign?

moesess34 · 05-25-2023, 07:13 PM

Quote:

Originally Posted by ggalanis

I meant which sib campaign?

The one for the sunroof

grueber · 05-26-2023, 07:28 AM

Quote:

Originally Posted by moesess34

I went to Global import.

That’s where I bought my iX. Well that stinks if that’s the experience you got.

When I got rear-ended I called them for a body shop recommendation and the guy directed me to some non-certified BMW shop. I declined and went to Nalley as it was both certified and in my insurer’s approved shop list.

Maybe United? It’s 20 min further for me but I saw it got a BMW center of excellence award.

VirtualGuitars · 05-26-2023, 07:29 AM

Just dropped my iX off to Momentum BMW service for the airbag recall, seat module reprogramming, software update, dash rattle sound, and hopefully a free pair of those worthless headrest pillows.

At least they gave me an iX loaner because whoTF wants to go to a gas station?

moesess34 · 05-26-2023, 07:32 AM

Quote:

Originally Posted by VirtualGuitars

Just dropped my iX off to Momentum BMW service for the airbag recall, seat module reprogramming, software update, dash rattle sound, and hopefully a free pair of those worthless headrest pillows.

At least they gave me an iX loaner because whoTF wants to go to a gas station?.

Yea, if they give me a loaner, I don’t mind. If I have to sit there all day waiting. No thanks. Are they getting it all done today?

moesess34 · 05-26-2023, 07:34 AM

Quote:

Originally Posted by grueber

That’s where I bought my iX. Well that stinks if that’s the experience you got.

When I got rear-ended I called them for a body shop recommendation and the guy directed me to some non-certified BMW shop. I declined and went to Nalley as it was both certified and in my insurer’s approved shop list.

Maybe United? It’s 20 min further for me but I saw it got a BMW center of excellence award.

Yea, that’s where I was thinking of going. We live in the same area 🤣. I tried to schedule appointment yesterday and Thier site kept crashing lol

moesess34 · 05-26-2023, 07:57 AM

Quote:

Originally Posted by grueber

That’s where I bought my iX. Well that stinks if that’s the experience you got.

When I got rear-ended I called them for a body shop recommendation and the guy directed me to some non-certified BMW shop. I declined and went to Nalley as it was both certified and in my insurer’s approved shop list.

Maybe United? It’s 20 min further for me but I saw it got a BMW center of excellence award.

Called them up. Different world. Much more helpful. Getting a loaner as well!

05-25-2023, 09:53 AM	#1
moesess34 Lieutenant 587 Rep 421 Posts Drives: Ix M60 Join Date: Dec 2022 Location: Georgia iTrader: (0) Garage List 2023 BMW IX M60 [0.00]	service question and recommendations 2 questions. 1. Why won’t some service centers order a part for a SIB campaign before i come in to save me a trip? Especially, when I’ve been complaining about it for a bit. Are they just trying to be able to charge bmw more? 2. Any recommendations for a service center in the Atlanta area? I’ve used one so far and the person who answers the phone is wildly rude and it’s hard to get the service advisors on the phone..
	Appreciate 1 VirtualGuitars7859.50 Tweet Quote

05-25-2023, 10:02 AM	#2
VirtualGuitars Major General 7860 Rep 5,796 Posts Drives: 2024 BMW XM Label Join Date: Jan 2019 Location: Houston, TX iTrader: (0) Garage List 2024 BMW XM Label [10.00]	This has impacted me too. I have a service appointment tomorrow for the airbag recall and they can’t order the parts until they have the vehicle. Who knows how long that’s going to take!
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05-25-2023, 03:50 PM	#14
grueber Lieutenant 479 Rep 441 Posts Drives: BMW iX50 2023 Join Date: Mar 2022 Location: GA iTrader: (0)	I’m in ATL too. Interested to know what your experience is where ever you take it. For body repair I thought Nalley did a good job on my iX. It’s separate from the service dept so no idea on how well they do.
	Appreciate 0 Quote

05-26-2023, 07:29 AM	#19
VirtualGuitars Major General 7860 Rep 5,796 Posts Drives: 2024 BMW XM Label Join Date: Jan 2019 Location: Houston, TX iTrader: (0) Garage List 2024 BMW XM Label [10.00]	Just dropped my iX off to Momentum BMW service for the airbag recall, seat module reprogramming, software update, dash rattle sound, and hopefully a free pair of those worthless headrest pillows. At least they gave me an iX loaner because whoTF wants to go to a gas station?
	Appreciate 2 moesess34586.50 Paladin15556.00 Quote