Chargepoint Home Flex disconnecting- flaw

jsclarke99 · 06-29-2022, 09:28 AM

I've had a Chargepoint Home Flex for 2 1/2 years now, and it's been trouble free, except this week. I've noticed it's been dropping it's connection to Chargepoint servers, and flashes white (instead of green). Using my router (Eero) app, I can see it's on the Wifi network with a full strength connection at 2.4 GHz.

Called Chargepoint this morning- they said "it's us. Lots of customers reporting." It's been doing this 3 days, and when this EVSE can't reach home, scheduled charging doesn't work (it charges immediately) AND the max charge rate drops to 16 A (mine is normally 48A).

I wish this wasn't designed this way...

sor · 06-29-2022, 09:41 AM

Luckily it's an EVSE that can get firmware updates. After this issue maybe they'll update it to work better in offline mode.

jsclarke99 · 06-29-2022, 09:47 AM

Mine is hard-wired so I can charge at 11 kW. So I figured I'd get a 60A 240VAC switch, and have position 1 be Chargepoint and 2 be a NEMA 14-50. That way I could use the BMW charger when this happens.

But I don't think I can. Because you are not supposed to wire a 14-50 to any breaker higher than 50A.

It would be nice if it had local memory to store last settings in cases like this. But I don't think it can? A google search revealed this has happened to multiple customers several times before...??

Paladin1 · 06-29-2022, 09:47 AM

Yep, server's down....

06-29-2022, 09:28 AM	#1
jsclarke99 Private First Class 261 Rep 138 Posts Drives: iX XDrive50, e-Tron (prev) Join Date: Dec 2018 Location: Orange County, CA iTrader: (0)	Chargepoint Home Flex disconnecting- flaw I've had a Chargepoint Home Flex for 2 1/2 years now, and it's been trouble free, except this week. I've noticed it's been dropping it's connection to Chargepoint servers, and flashes white (instead of green). Using my router (Eero) app, I can see it's on the Wifi network with a full strength connection at 2.4 GHz. Called Chargepoint this morning- they said "it's us. Lots of customers reporting." It's been doing this 3 days, and when this EVSE can't reach home, scheduled charging doesn't work (it charges immediately) AND the max charge rate drops to 16 A (mine is normally 48A). I wish this wasn't designed this way... __________________ 2022 iX XDrive50 previous 2019 Audi e-Tron, 2019 Porsche Cayenne e-hybrid 2017 MB E300, 2014 BMW 640i convertible
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06-29-2022, 09:41 AM	#2
sor Brigadier General 3102 Rep 3,071 Posts Drives: 2023 iX M60 Oxide Join Date: Jun 2007 Location: UT iTrader: (0) Garage List 2023 BMW iX M60 [0.00]	Luckily it's an EVSE that can get firmware updates. After this issue maybe they'll update it to work better in offline mode.
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06-29-2022, 09:47 AM	#3
jsclarke99 Private First Class 261 Rep 138 Posts Drives: iX XDrive50, e-Tron (prev) Join Date: Dec 2018 Location: Orange County, CA iTrader: (0)	Mine is hard-wired so I can charge at 11 kW. So I figured I'd get a 60A 240VAC switch, and have position 1 be Chargepoint and 2 be a NEMA 14-50. That way I could use the BMW charger when this happens. But I don't think I can. Because you are not supposed to wire a 14-50 to any breaker higher than 50A. It would be nice if it had local memory to store last settings in cases like this. But I don't think it can? A google search revealed this has happened to multiple customers several times before...?? __________________ 2022 iX XDrive50 previous 2019 Audi e-Tron, 2019 Porsche Cayenne e-hybrid 2017 MB E300, 2014 BMW 640i convertible
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06-29-2022, 09:47 AM	#4
Paladin1 Brigadier General 5550 Rep 4,499 Posts Drives: 2022 iX xDrive50, DGM Join Date: Jun 2019 Location: Midwest iTrader: (0) Garage List 2023 iX xDrive M60 [0.00] 2022 iX xDrive50 [0.00]	Yep, server's down....
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