[TechCTU]

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Like on the X5 refresh, it might be good to have a checklist for items others have discovered.

Remember the backseat wrinkle issue on the 2019 x5's, haha

I saw this online and was thinking a good checklist for a first-year product might be good.

I hope this is something easy to fix or just this unit.

[NomoTesla]

This gentleman says that BMW told him it's "within standard" and there is no fix. Sounds like a bad BMW dealer who doesn't know how to fix these cars. I can't imagine BMW would say something like this is within spec. I'm just speculating, but that does bring up a good question. How do we know whether a particular dealership is well trained on servicing these cars?

For example, with Tesla you can reasonably expect poor service experience but consistency in capability across service locations. How is BMW with that?

[ggalanis]

Originally Posted by NomoTesla

This gentleman says that BMW told him it's "within standard" and there is no fix. Sounds like a bad BMW dealer who doesn't know how to fix these cars. I can't imagine BMW would say something like this is within spec. I'm just speculating, but that does bring up a good question. How do we know whether a particular dealership is well trained on servicing these cars?

For example, with Tesla you can reasonably expect poor service experience but consistency in capability across service locations. How is BMW with that?

I would laugh so hard at a technician trying to tell me that it is "normal".

Like I get that he can just slam the door harder and it seems to work fine then, but he seemed to be closing it with enough momentum when it wasn't working and is definitely an issue.

What is dumb is that it is easy money for the dealer to get that fixed under warranty for the customer.

[TechCTU]

I agree, bad dealer and it seems like an easy fix. If it closes when window is down, it may be the window seal up top.

Would you take delivery? I think I would ask them to fix then take delivery. I guess it depends on how hard it is to close the door.

I have soft close doors so it would be interesting to see if that would pull it closed.

[LittleJoe]

When the doors of the iX are opened the windows lower about 3/4" to clear the drip edge. Notice in his video that when he raises the window while the passenger door is open, it stops before going all the way up. This is by design so the window clears that drip edge that keeps the rain out. So in his case it appears the door needs an adjustment. To claim that is within BMW specs is BS. That dealership should be reported to BMW headquarters if they do not fix it.

[slampert]

That looks like a soft close door problem.

[ggalanis]

Originally Posted by TechCTU

I agree, bad dealer and it seems like an easy fix. If it closes when window is down, it may be the window seal up top.

Would you take delivery? I think I would ask them to fix then take delivery. I guess it depends on how hard it is to close the door.

I have soft close doors so it would be interesting to see if that would pull it closed.

It is hard to walk away from delivery day without your new car even when it has an issue... Not because you can't, but because you want your shiny new toy.

I had a cosmetic issue on my X5 on delivery day (veiny leather door tops because of bad gluing at the factory) and accepted delivery anyway. It will always depend on how the dealer reacts to the issues on that day and ours did everything right as far as I am concerned.

For the door issue above, if they needed to wait for parts, I personally would still take delivery since we would just need to slam the door a little harder for it to work. If they just needed to adjust something in the door, then I would maybe ask that they do it ASAP and reschedule delivery, but honestly, it would depend on whether I was getting the car delivered early or late in the work week. If delivery was on a Friday, I'd rather have my new toy for the weekend and would accept delivery. If it was Monday, I'd ask them to fix it and go back say Wednesday for delivery.

[TechCTU]

Originally Posted by slampert

That looks like a soft close door problem.

I don't think soft close, in US it needs luxury package, but it may be a single add on in other regions. He mentions BMW NA so I was thinking that's US but may also be Canada / Mexico.

[ggalanis]

Originally Posted by TechCTU

I don't think soft close, in US it needs luxury package, but it may be a single add on in other regions. He mentions BMW NA so I was thinking that's US but may also be Canada / Mexico.

BMW NA is just for USA.

You mean to say there are other countries in North America other than the USA?

[TechCTU]

Originally Posted by ggalanis

BMW NA is just for USA.

You mean to say there are other countries in North America other than the USA?

Hahaha, Right!

[Paladin1]

Originally Posted by ggalanis

It is hard to walk away from delivery day without your new car even when it has an issue... Not because you can't, but because you want your shiny new toy.

I had a cosmetic issue on my X5 on delivery day (veiny leather door tops because of bad gluing at the factory) and accepted delivery anyway. It will always depend on how the dealer reacts to the issues on that day and ours did everything right as far as I am concerned.

For the door issue above, if they needed to wait for parts, I personally would still take delivery since we would just need to slam the door a little harder for it to work. If they just needed to adjust something in the door, then I would maybe ask that they do it ASAP and reschedule delivery, but honestly, it would depend on whether I was getting the car delivered early or late in the work week. If delivery was on a Friday, I'd rather have my new toy for the weekend and would accept delivery. If it was Monday, I'd ask them to fix it and go back say Wednesday for delivery.

We took delivery of our two X5s even though they installed the wrong headliner color - with the dealer's assurance that they would replace both, which they did (and did an excellent job) but it took months (parts). So very much depends on the dealer.

[Paladin1]

Originally Posted by ggalanis

BMW NA is just for USA.

You mean to say there are other countries in North America other than the USA?

There are two schools of thought....

[hugo_nz]

It looks like the window pitch needs to be adjusted. I recall back in the day my MB CLS550 had issues with the window seal, and more recently my 650i too. In both cases the window pitch (or lean) was adjusted and the problem was solved.