Stop sale / recall on i4 and iX for Bad Electric Motor Drive Unit

Aatish · 01-30-2023, 09:04 AM

Can confirm that I also got the software fix done on my car, but they are still waiting on parts for another stop sale issue.

Technic · 01-30-2023, 09:24 AM

Sib 12 05 22
delivery stop: Replacing the front electric drive unit

Aatish · 01-30-2023, 08:54 PM

Ok. Seems like the recall page updated. Might be worth a check for you guys. Unfortunately for me, not great news

Robad12 · 02-05-2023, 11:48 AM

So our car arrived to the US on Dec 4, having been dispatched from the factory early November. Still no car and no word, or effort, to update us on the estimated arrival to the dealer.

The software upgrade has been completed, just no word on the motor or when parts will be avail.

So it is just sitting in Oxnard, rusting.

mypjorn · 02-06-2023, 05:10 AM

Quote:

Originally Posted by Robad12

So our car arrived to the US on Dec 4, having been dispatched from the factory early November. Still no car and no word, or effort, to update us on the estimated arrival to the dealer.

The software upgrade has been completed, just no word on the motor or when parts will be avail.

So it is just sitting in Oxnard, rusting.

Mine (i4 M50) same situation as yours.

BMW's handling of these pre-delivery recalls are completely unacceptable, irresponsible & down right ASININE

eddyb · 02-06-2023, 06:56 AM

Mine arrived at the dealer this morning after sitting at the VPC in New Jersey for 2 months. Dealer told me Friday that the stop sale was still on it, so I am guessing they will need to order parts and it will sit at the dealership 5 miles from my house for another 2 months while they wait for parts...hopefully I am more pessimistic than the actual situation is...we'll see.

motzus · 02-06-2023, 08:25 AM

My car has been at VPC since November. I'm told that they have performed the software update and there are no more stop sales on my car. My car is supposed to be loaded onto a truck early the week of 2/6/2023 for shipment to my dealer. Hopefully another stop sale or recall does not show up for my car.

eddyb · 02-06-2023, 11:08 AM

Heard from the dealer this morning - they have the parts and it takes 12 hours, so 2 days, for the electric drive unit repair. I should get my car later this week!

cambass · 02-06-2023, 04:26 PM

Just got recall notice for i4M50. Seems battery can lock down. Great!

Mckelvie37 · 02-07-2023, 10:48 PM

Anyone know the parts situation? Seems to be a bit random on how they’re showing up at dealerships. Can’t seem to get a straight answer out of anyone.

eddyb · 02-09-2023, 07:19 PM

Picked mine up yesterday from the dealer. They found out last week they would be getting the car Monday and they ordered the parts ahead of time. Got them in just a few days.

rng · 02-09-2023, 08:15 PM

Very nice Eddy, happy for you - good to see things moving - sounds good for us still waiting

Aatish · 02-10-2023, 12:39 PM

SA texted me today with the following:

Hi Aatish. BMW has remedies for the stop sales. They will address the issues at the prep center in Baltimore before they ship them out. I'll keep watching it for you.

I have the battery issue, so I'm assuming things are moving forward!

Aatish · 03-08-2023, 08:54 AM

Latest update.

My cars fixed and supposedly on its way to dealer. Total time at VPC is ~6months.

techwhiz1 · 03-08-2023, 10:59 AM

Quote:

Originally Posted by Aatish

Latest update.

My cars fixed and supposedly on its way to dealer. Total time at VPC is ~6months.

Glad it's on it's way!!!!!

guy_incognito1420 · 03-08-2023, 12:04 PM

Quote:

Originally Posted by Aatish

My cars fixed and supposedly on its way to dealer. Total time at VPC is ~6months.

That is absolutely insane.

Is BMW going to do anything for the inconvenience or is it more of a it is what it is sorta thing?

Aatish · 03-08-2023, 12:11 PM

Quote:

Originally Posted by guy_incognito1420

That is absolutely insane.

Is BMW going to do anything for the inconvenience or is it more of a it is what it is sorta thing?

I got an email from a rep a while back. He doesn't work at BMW anymore...so I guess I need to find someone to talk about this with. Seems like some freebies or credit at minimum.

Robad12 · 03-10-2023, 04:45 PM

I just gave up. After 6 months wait to be built and 4 months at VPC in Oxnard and zero updates. The dealer in this case worse than BMW. BMW is just incompetent. The dealer dealership resorted to ghosting us.

After 10 months and tons of aggravation, Order cancelled.

Consider, if they have to repair/ replace the motor of a brand new, never driven car prior to delivery, are we getting lemon?

guy_incognito1420 · 03-10-2023, 05:17 PM

Quote:

Originally Posted by Robad12

I just gave up. After 6 months wait to be built and 4 months at VPC in Oxnard and zero updates. The dealer in this case worse than BMW. BMW is just incompetent. The dealer dealership resorted to ghosting us.

After 10 months and tons of aggravation, Order cancelled.

Consider, if they have to repair/ replace the motor of a brand new, never driven car prior to delivery, are we getting lemon?

Yeah mine went radio silent once my car was dispatched from the factory.

I was worried I’d have an issue getting a refund as when I emailed my SA that I had moved on I hadn’t heard anything for a few days but eventually I got an automated confirmation that my deposit was refunded to my CC.

But this was for an iX that I ordered last September that’s victim of the driver’s side airbag recall/stop sale.

Ironically I gave up and got an i4 M50.

Aatish · 03-11-2023, 06:49 PM

Just finishing up the paperwork. Hopefully picking up later this week.

motzus · 04-30-2023, 08:26 PM

As of yesterday my car is still at VPC waiting for a repair. Maybe if this keeps up BMW will deliver the car two years aster my preorder.

BTDOC23 · 04-30-2023, 10:57 PM

Truly unfortunate from one of the best car companies in the world with > 60 + years experience and infrastructure.

01-30-2023, 09:04 AM	#45
Aatish Lofty 3458 Rep 849 Posts Drives: i4 M50, 991.2 C2, RRS Diesel Join Date: Dec 2013 Location: ORD <> ATX iTrader: (0)	Can confirm that I also got the software fix done on my car, but they are still waiting on parts for another stop sale issue. __________________ F30 335 (FBO and BM3 OG) 991.2 C2 Range Rover Sport Diesel I4 M50 (coming soon)
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01-30-2023, 08:54 PM	#47
Aatish Lofty 3458 Rep 849 Posts Drives: i4 M50, 991.2 C2, RRS Diesel Join Date: Dec 2013 Location: ORD <> ATX iTrader: (0)	Ok. Seems like the recall page updated. Might be worth a check for you guys. Unfortunately for me, not great news Attached Images __________________ F30 335 (FBO and BM3 OG) 991.2 C2 Range Rover Sport Diesel I4 M50 (coming soon)
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02-05-2023, 11:48 AM	#48
Robad12 Registered 0 Rep 2 Posts Drives: Audi Allroad, BMW I4 Join Date: Feb 2023 Location: San Diego iTrader: (0)	I4 eDrive 40 Stop Sale So our car arrived to the US on Dec 4, having been dispatched from the factory early November. Still no car and no word, or effort, to update us on the estimated arrival to the dealer. The software upgrade has been completed, just no word on the motor or when parts will be avail. So it is just sitting in Oxnard, rusting.
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02-06-2023, 06:56 AM	#50
eddyb New Member 11 Rep 9 Posts Drives: BMW i4 m50 Join Date: Jan 2023 Location: Pennsylvania iTrader: (0)	Mine arrived at the dealer this morning after sitting at the VPC in New Jersey for 2 months. Dealer told me Friday that the stop sale was still on it, so I am guessing they will need to order parts and it will sit at the dealership 5 miles from my house for another 2 months while they wait for parts...hopefully I am more pessimistic than the actual situation is...we'll see.
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02-06-2023, 08:25 AM	#51
motzus Private 67 Rep 98 Posts Drives: i4 M50 (ordered) Join Date: Jan 2014 Location: United States iTrader: (0)	My car has been at VPC since November. I'm told that they have performed the software update and there are no more stop sales on my car. My car is supposed to be loaded onto a truck early the week of 2/6/2023 for shipment to my dealer. Hopefully another stop sale or recall does not show up for my car.
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02-06-2023, 11:08 AM	#52
eddyb New Member 11 Rep 9 Posts Drives: BMW i4 m50 Join Date: Jan 2023 Location: Pennsylvania iTrader: (0)	Heard from the dealer this morning - they have the parts and it takes 12 hours, so 2 days, for the electric drive unit repair. I should get my car later this week!
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02-06-2023, 04:26 PM	#53
cambass New Member 5 Rep 25 Posts Drives: I4 M50 Join Date: Dec 2022 Location: NJ iTrader: (0)	Just got recall notice for i4M50. Seems battery can lock down. Great!
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02-07-2023, 10:48 PM	#54
Mckelvie37 Private 125 Rep 95 Posts Drives: X5 M50i Join Date: Oct 2021 Location: Mt Pleasant SC iTrader: (0)	Anyone know the parts situation? Seems to be a bit random on how they’re showing up at dealerships. Can’t seem to get a straight answer out of anyone.
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02-09-2023, 07:19 PM	#55
eddyb New Member 11 Rep 9 Posts Drives: BMW i4 m50 Join Date: Jan 2023 Location: Pennsylvania iTrader: (0)	Picked mine up yesterday from the dealer. They found out last week they would be getting the car Monday and they ordered the parts ahead of time. Got them in just a few days.
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02-09-2023, 08:15 PM	#56
rng Private 106 Rep 57 Posts Drives: 2024 iX M60 Join Date: Dec 2022 Location: Ontario, Canada iTrader: (0)	Very nice Eddy, happy for you - good to see things moving - sounds good for us still waiting
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02-10-2023, 12:39 PM	#57
Aatish Lofty 3458 Rep 849 Posts Drives: i4 M50, 991.2 C2, RRS Diesel Join Date: Dec 2013 Location: ORD <> ATX iTrader: (0)	SA texted me today with the following: Hi Aatish. BMW has remedies for the stop sales. They will address the issues at the prep center in Baltimore before they ship them out. I'll keep watching it for you. I have the battery issue, so I'm assuming things are moving forward! __________________ F30 335 (FBO and BM3 OG) 991.2 C2 Range Rover Sport Diesel I4 M50 (coming soon)
	Appreciate 0 Quote

03-08-2023, 08:54 AM	#58
Aatish Lofty 3458 Rep 849 Posts Drives: i4 M50, 991.2 C2, RRS Diesel Join Date: Dec 2013 Location: ORD <> ATX iTrader: (0)	Latest update. My cars fixed and supposedly on its way to dealer. Total time at VPC is ~6months. __________________ F30 335 (FBO and BM3 OG) 991.2 C2 Range Rover Sport Diesel I4 M50 (coming soon)
	Appreciate 0 Quote

03-10-2023, 04:45 PM	#62
Robad12 Registered 0 Rep 2 Posts Drives: Audi Allroad, BMW I4 Join Date: Feb 2023 Location: San Diego iTrader: (0)	I4 stop sale I just gave up. After 6 months wait to be built and 4 months at VPC in Oxnard and zero updates. The dealer in this case worse than BMW. BMW is just incompetent. The dealer dealership resorted to ghosting us. After 10 months and tons of aggravation, Order cancelled. Consider, if they have to repair/ replace the motor of a brand new, never driven car prior to delivery, are we getting lemon?
	Appreciate 0 Quote

03-11-2023, 06:49 PM	#64
Aatish Lofty 3458 Rep 849 Posts Drives: i4 M50, 991.2 C2, RRS Diesel Join Date: Dec 2013 Location: ORD <> ATX iTrader: (0)	Just finishing up the paperwork. Hopefully picking up later this week. __________________ F30 335 (FBO and BM3 OG) 991.2 C2 Range Rover Sport Diesel I4 M50 (coming soon)
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04-30-2023, 08:26 PM	#65
motzus Private 67 Rep 98 Posts Drives: i4 M50 (ordered) Join Date: Jan 2014 Location: United States iTrader: (0)	As of yesterday my car is still at VPC waiting for a repair. Maybe if this keeps up BMW will deliver the car two years aster my preorder.
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04-30-2023, 10:57 PM	#66
BTDOC23 Private First Class 58 Rep 140 Posts Drives: 2018 330e Join Date: Jan 2022 Location: Los Angeles, CA iTrader: (0)	Truly unfortunate from one of the best car companies in the world with > 60 + years experience and infrastructure.
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