02-09-2024, 03:07 PM | #23 | |
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02-09-2024, 03:56 PM | #24 | |
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My perspective is based on my own experiences. The car, after three years, was falling apart by the time I returned it. Tesla raped us for $2k in return fees...so there's that too....... I guess the lack of CS reps is endemic. It's hard to get people on the phone in many companies. However, car companies are generally better- they really need to be. The app is greart- but there are times you really need to speak to a human. In these cases, being forced to leave VM's, send emails and wait for responses is unacceptable. To me. And Musk has proved himself to be very bad for business. I really feel for the employees. THey didn't cause this. |
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02-09-2024, 04:00 PM | #25 | |
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Now I expect BMW to provide timely support for their product. What is BMW's fault is not providing even barely acceptable customer support. As stated above several times, BMW is a luxury brand. Shop at Walmart, expect mediocre customer service. Shop at Nordstrom's, it's at a different level. Since they continue to build cars, they have parts. Don't pull a "wham, bam, thank you ma'am" and drop the ball once they have your money from the car's purchase. |
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02-09-2024, 04:18 PM | #26 | |
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Did they give you a loaner at least? |
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02-09-2024, 04:59 PM | #27 | |
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2023 BMW iX50; 2023 BMW i435; 2018 BMW X5 35ixdrive - Jb4; 2018 530e M Sport Alpine White - AC Schnitzer; 2017 F80 ZCP Sakhir Orange - VF Engineering Hex (Sold); 2016 F82 ZCP Black Sapphire - VF Engineering Hex (sold); 2016 BMW i3 - "Tuned" - Coded (Sold)
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02-09-2024, 05:58 PM | #28 |
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02-09-2024, 06:54 PM | #29 |
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My issue is an unavailable coolant valve…not some earth shattering technology…a new version of this part is available and being used in new builds every day. Regarding the CFRP body, yes more sophisticated, but again the problem is parts availability. Seems to be a theme with BMW. I’m not a fanboy at this point.
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deutsch1004030.00 Xyz$12341.00 |
02-09-2024, 07:50 PM | #30 |
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I have been having issues with my own '24 iX after 1200 miles with the front doors buzzing and rattling at various and inconsistent intensities and so far what I have realized is BMW service departments don't want to attempt anything except low-ball bear minimum. 5th time my vehicle has been seen after 4 visits to where I leased the vehicle and this 1st visit is now with the other BMW dealership in town. If there is going to be some major part like a panel or door replacement taking months I'm most willing to request a "buy back" because I'm not putting up with a premium car and waiting out months of time.
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deutsch1004030.00 Windshieldfarmer632.50 |
02-09-2024, 09:03 PM | #31 |
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At the OP, I’m sorry but this post is just dripping with entitlement. You are bashing a brand for the actions of an authorised repairer. Who’s to say that the repairer isn’t trying to cover their own lack of knowledge or that they forgot to order the part in the first place. IX is far from a mass produced car like a 3-series for instance. Many parts are unique to IX and won’t be stockpiled like the mass-market model counterparts. My IX needs a replacement passenger seatbelt buckle. It’s taken more than a month to get what is arguably the most commonly used part in a car, but I don’t go bleating about it. Nor about the fact that software bugs currently have my car sitting at my BMW dealer for almost a week.
You are creating a heavily biased view of a global brand based on your single, small experience. What exactly did you expect to happen by posting this? Would BMW suddenly sit up and take notice (in your view of things)? Honestly, just take a breath and let the repairer do their job. Last edited by hugo_nz; 02-09-2024 at 09:25 PM.. |
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02-09-2024, 11:15 PM | #32 | |
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Everyone’s circumstance is quite unique, so perhaps to OP this is a much bigger inconvenience than it is to someone else who, say, has multiple cars or gets loaners etc. OP’s venting may not get him anywhere with the situation, but I can empathize with his disappointment and frustration. |
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02-10-2024, 12:01 AM | #33 | |
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02-10-2024, 01:40 AM | #34 | |
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02-10-2024, 08:16 AM | #35 | |
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Unlike hugo, and some others, I don't drink BMW Koolaid. It's just a car. Fool me once shame on you; fool me twice, shame on me. |
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02-10-2024, 08:43 AM | #36 |
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In 2021, it took a year to get the parts to replace my headliner in my X5. Big job, like replacing the carbon fiber shell. One. Year. I'm guessing this would have been a few weeks if the parts had come from Spartanburg. Where there wasn't a war next door, where all my suppliers were located. But it wasn't. So I understood. Very likely the same thing would have happened with an Audi built in Ingolstadt, or a Mercedes built in Stuttgart (and not Tuscaloosa). So the world sucks, and it's awful. Car manufacturers, many or most of them, for good or ill (mostly ill, IMO), have gone over to the Japanese "zero-inventory," "just in time" model, the theory being that you'll just make a part when needed, and not have capital laying around a warehouse floor - parts they have are going into cars they're building. It's a good theory, not supported by real world events in recent memory. If you want fast, buy Detroit, although Fords waiting for badges became a thing in 2022:
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02-10-2024, 08:50 AM | #37 | ||
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02-10-2024, 08:52 AM | #38 | |
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deutsch1004030.00 Windshieldfarmer632.50 |
02-11-2024, 03:28 PM | #39 |
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I think dealers can sour you on the entire experience. BMW builds amazing cars, but my dealer is pretty bad. I wouldn't go as far to say this is an entitlement post - but when you pay upwards of $100K the whole network should be ready.
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02-11-2024, 04:27 PM | #40 |
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When you pay over $100K for a car from a reputable premium manufacturer you expect premium service. There is a difference in expectations when you are at a premium hotel or premium retail store vs. a mass market one. I have not had major issues, but the ones I had, show that the roll out of the car was poorly planned and poorly executed and still is. It is a shame because it is a pretty good car but god help me if I have a minor technical issue that requires parts to be replaced.
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02-11-2024, 05:20 PM | #41 |
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I love our IX but my truck is the choice for longer road trips and any severe winter driving.
And this is also my 1st EV and I'm glad I leased it as while I love driving it and the tech, I'd rather get a hybrid gasser instead. I'm just not sold on EV yet...regardless of manufacturer. One of my major beef is lack of public charging infrastructure unlike Tesla superchargers. I've had average experience with public charging with Electrifying America. But home charging is really good, especially since I get discounted charging rates from 12 midnight to 6am. And one of the other things that concern me is the glasstop roof. I've had a small rock bounce off it and I literally thought it was gonna shatter. It was fine afterwards but now I'm treating the IX like a mall queen. |
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02-12-2024, 10:38 AM | #42 |
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THIS! The iX seats and the fragile (and unnecessary) all glass roof are the 2 reasons I traded my really great iX for the new i5. Just knowing one rock can cause a near $20k repair and put my iX out of service for months made me, in all honestly, begin to fear taking my iX out of the garage. Living in So Cal, we need our car as public transportation is dismal. I cannot be afraid of using my car
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02-12-2024, 03:59 PM | #43 | |
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02-12-2024, 11:46 PM | #44 | |
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My car was at the dealership for 99 days during which time the dealership refused to respond to emails and phone calls for 25 of those days. I had to troll BMW on Twitter to get any sort of response. When the dealership finally admitted it was a warranty issue, BMW effectively told me to go pick up my car -- they refused to discuss a buyback or any sort of compensation for the 3 months I had been paying for a vehicle I couldn't use due to a manufacturing defect. To top it all off, the dealership billed me for work they didn't complete and lost my vehicle registration. |
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