3 windshields in 3 weeks

rastaman777 · 08-19-2021, 05:15 PM

1. Original windshield from production April 2020
2. Replacement windshield August 1, cracked from stone chip
3. Replacement windshield August 19, apparent crack from stone chip

BMW won't cover under warranty.

It does look like a small impact. I'm trying to attach the pic.
My argument is that if the windshield cannot tolerate even such a small impact without cracking, it's a defective product.

The dealership says it's an outside force that caused the crack, it's out of their hands, and I would have to escalate the matter.

Anyone have any luck with BMW accepting any responsibility.

Any advice?

Thanks!

rastaman777 · 08-19-2021, 06:17 PM

Photo attached

CnSky · 08-19-2021, 08:01 PM

Sound suspicious, is the car garaged or parked outdoors over night?

Possible vandalism with a ceramic implement like a spark plug fragment.

Or you could just be terribly unlucky.

rastaman777 · 08-19-2021, 09:18 PM

Quote:

Originally Posted by CnSky

Sound suspicious, is the car garaged or parked outdoors over night?

Possible vandalism with a ceramic implement like a spark plug fragment.

Or you could just be terribly unlucky.

It is garaged.

I was driving, on an on ramp, when I heard a sharp sound, which I believe was probably the crack.

It was around midnight, there was a minivan quite a distance ahead of me.

I'm going through my dashcam footage to grab the clip right now.

I used to have pretty good luck. I had a passenger who has really bad luck….

rastaman777 · 08-20-2021, 04:47 PM

Quote:

Originally Posted by rastaman777

Quote:

Originally Posted by CnSky

Sound suspicious, is the car garaged or parked outdoors over night?

Possible vandalism with a ceramic implement like a spark plug fragment.

Or you could just be terribly unlucky.

It is garaged.

I was driving, on an on ramp, when I heard a sharp sound, which I believe was probably the crack.

It was around midnight, there was a minivan quite a distance ahead of me.

I'm going through my dashcam footage to grab the clip right now.

I used to have pretty good luck. I had a passenger who has really bad luck….

BMW had a change of heart and covered the windshield replacement!

Woohoo!

Now let's see if this is just really bad luck or some other issue.

overcoil · 08-20-2021, 10:21 PM

I’d google tips to distinguish stress from impact fractures.

The fact it’s not a bullseye and it leads to the edge of the glass

08-19-2021, 05:15 PM	#1
rastaman777 Lieutenant 70 Rep 449 Posts Drives: 2020 i8 coupe,2019x5,2019 740i Join Date: Sep 2015 Location: NY iTrader: (0)	3 windshields in 3 weeks 1. Original windshield from production April 2020 2. Replacement windshield August 1, cracked from stone chip 3. Replacement windshield August 19, apparent crack from stone chip BMW won't cover under warranty. It does look like a small impact. I'm trying to attach the pic. My argument is that if the windshield cannot tolerate even such a small impact without cracking, it's a defective product. The dealership says it's an outside force that caused the crack, it's out of their hands, and I would have to escalate the matter. Anyone have any luck with BMW accepting any responsibility. Any advice? Thanks!
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08-19-2021, 06:17 PM	#2
rastaman777 Lieutenant 70 Rep 449 Posts Drives: 2020 i8 coupe,2019x5,2019 740i Join Date: Sep 2015 Location: NY iTrader: (0)	Photo attached Attached Images
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08-19-2021, 08:01 PM	#3
CnSky Major 330 Rep 1,028 Posts Drives: BMW 530E 2017 Join Date: Aug 2013 Location: Ireland iTrader: (0)	Sound suspicious, is the car garaged or parked outdoors over night? Possible vandalism with a ceramic implement like a spark plug fragment. Or you could just be terribly unlucky.
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08-20-2021, 10:21 PM	#6
overcoil Major General 3074 Rep 5,577 Posts Drives: M235i 6spd Join Date: Dec 2013 Location: Mid-Atlantic iTrader: (0)	I’d google tips to distinguish stress from impact fractures. The fact it’s not a bullseye and it leads to the edge of the glass
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