[tsimpson1]

I own a 2015 i3 with a Rex. It stopped working in March. Sounded mechanical- loud metal noise. I took it to the local dealership. They had it for 71 days. The last week they requested my service records, I provided a log book and credit card receipts of oil & filter. Was changed yearly. A week later I was told BMW was declining the warranty based on my docs. I am driving the car now. Still running fine on electric. BMW customer relations offers no help. Dealership gave me no paperwork. Any ideas?

[vreihen16]

Why would they warranty a 9-year-old car? Just curious.....

[-c-]

Sometimes if their is a known issue with a particular power train and it’s an engineering issue and something fails they will good will it. But it’s kind of up to bmw on a case by case basis. Its doesn’t effect every car and it’s up to them.

Happened on my f15, was over warranty and had an engine failure but they realized I changed oil every 5k miles and they replaced the motor over a 20k dollar fix for free. Even though it was out of warranty.

It happens. Rare but it happens.

[tsimpson1]

Page 25 - 26

[tsimpson1]

Page 25 - 26, 29 in the owners manual

[capt_slow]

What was the dealer's diagnosis on the problem? Similarly, what was the specific reason they refused to honor the warranty (improper maintenance?). Since you're in a CARB state (NY), the Rex is covered for 15yr/150K for the parts listed on page 28.

[tsimpson1]

The dealership did not tell me what failed on the Rex, they told me BMW did not accept my maintenance log and credit card receipts

[capt_slow]

Originally Posted by tsimpson1

The dealership did not tell me what failed on the Rex, they told me BMW did not accept my maintenance log and credit card receipts

I dont mean to be pedantic, but what kind of receipts did you send them? Was it a credit card statement or an itemized receipt showing the exact brand, type, and quantity of parts?