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      12-10-2024, 09:06 AM   #1
NomoTesla
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BMW says SYNC bug is a "new feature"

Well, I've heard it all folks!

This morning my dealer updated me on a case they created with BMW regarding the broken SYNC function in 11/2024.30. Per BMW's response to the case that was created, the requirement to turn on SYNC on each drive is a "new feature" and it is intentional!

Those of us looking to have this bug fixed are probably on the wrong side of history. It certainly explains why the bug/feature exists across multiple models and has not been fixed.
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      12-10-2024, 10:04 AM   #2
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Quote:
Originally Posted by NomoTesla View Post
Well, I've heard it all folks!

This morning my dealer updated me on a case they created with BMW regarding the broken SYNC function in 11/2024.30. Per BMW's response to the case that was created, the requirement to turn on SYNC on each drive is a "new feature" and it is intentional!

Those of us looking to have this bug fixed are probably on the wrong side of history. It certainly explains why the bug/feature exists across multiple models and has not been fixed.
This is what I surmised yesterday in another thread, that German Engineers designed the firmware to perform in this fashion for whatever reason(s) they thought best.
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      12-10-2024, 10:34 AM   #3
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LOL. F them! This is what they tried to tell me when I took delivery of my i7 xDrive 60.

Then I had an appt. with an actual BMW engineer, and he told me point blank that the SYNC issue is indeed a bug, but it is only affecting the 7 Series and no other models. The engineer even took the time to call me back several months later, to let me know that BMW is aware of this SYNC software bug, but unfortunately there is no fix...but it is locked to the 7 Series and they are "working on it".

Then it "slips" in to the iX and new 5 Series (and I believe X5/6/7 too). But it did not slip into the 1, 2, 3, 4, i4, 8 Series.

BMW is LYING!!!!!
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      12-10-2024, 10:43 AM   #4
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Quote:
Originally Posted by NomoTesla View Post
Well, I've heard it all folks!

This morning my dealer updated me on a case they created with BMW regarding the broken SYNC function in 11/2024.30. Per BMW's response to the case that was created, the requirement to turn on SYNC on each drive is a "new feature" and it is intentional!

Those of us looking to have this bug fixed are probably on the wrong side of history. It certainly explains why the bug/feature exists across multiple models and has not been fixed.
So my iX is in for a warranty repair and I asked about this and it was later confirmed after they contacted BMW. It was NOT a bug. This was an intentional change put in by BMW! Crazy! Lol confirms exactly what you said
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      12-10-2024, 10:45 AM   #5
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Quote:
Originally Posted by deutsch100 View Post
LOL. F them! This is what they tried to tell me when I took delivery of my i7 xDrive 60.

Then I had an appt. with an actual BMW engineer, and he told me point blank that the SYNC issue is indeed a bug, but it is only affecting the 7 Series and no other models. The engineer even took the time to call me back several months later, to let me know that BMW is aware of this SYNC software bug, but unfortunately there is no fix...but it is locked to the 7 Series and they are "working on it".

Then it "slips" in to the iX and new 5 Series (and I believe X5/6/7 too). But it did not slip into the 1, 2, 3, 4, i4, 8 Series.

BMW is LYING!!!!!
Lying or not seems like their official line is it’s a feature not a bug. For what ever reason they decided sync would no longer be automatic
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      12-13-2024, 10:56 AM   #6
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IN. SANE.
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      12-13-2024, 11:22 AM   #7
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Originally Posted by NomoTesla View Post
IN. SANE.
its mind-blowing LOL! Cant make it up
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      01-30-2025, 04:08 AM   #8
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I've been so irritated for the last few weeks wondering why the hell I have to keep turning sync back on the ventilation and so I do a search on here only to find (I love you guys for it) it's been asked and answered. And a pathetic answer at that!!

In what world is removing the sync on each startup a good idea? Well this one:
  1. Hiding climate control settings behind a touch screen button
  2. Having the climate control settings not quite fit into the massive screen so you have to scroll around to find stuff. on a touch screen.
  3. Deciding you're going to change the beautiful, responsive scroll wheel that you can push down firmly for one that requires you to push with a single finger - else it things you're pushing up or left etc.
  4. Putting haptic buttons everywhere that make you look down to figure out where your finger is rather than just feel for the buttons
  5. Putting haptic buttons everywhere so you damn well need to make sure no other part of your or passengers hands are touching the board else it'll think you're pressing a completely different button than you are
  6. Putting in haptic buttons on the steering wheel that take on average 2 presses every time you want to set the cruise or cancel or resume etc.
  7. Putting the apple carplay home bar on the right rather than the left (on a RHD car) - it's on the left in the g30 so when you scroll up it automatically goes into the menu bar. On the IX - you'd have to scroll to the bottom of whatever screen you're in to get to the menu bar.
  8. Making a 10L washer fluid tank which only allows you to fill in at a trickle.
  9. Putting a fuse board for an electric car in such a place as to require removal of all the panels under the dashboard.
  10. Setting the night brightness to max every time you do a software update
  11. Take away people's ability to configure suspension, steering and acceleration sportiness in personal mode.
  12. Make a huge screen but remove the ability to configure it in parts.

BMW has really been declining. Honestly their designs - both physical and software/user experience - are getting more and more suspect - the new i5 looks compared to g30 generation is a stark epitome of this. BMWs were always edgy so it took time to get used to the looks but they lasted a lot longer. If you took the badges off I'd guess the new cars look more like mercedes or hyundais.
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      01-30-2025, 09:00 AM   #9
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Quote:
Originally Posted by ZigmundUK View Post
I've been so irritated for the last few weeks wondering why the hell I have to keep turning sync back on the ventilation and so I do a search on here only to find (I love you guys for it) it's been asked and answered. And a pathetic answer at that!!

In what world is removing the sync on each startup a good idea? Well this one:[LIST=1][*]Putting haptic buttons everywhere that make you look down to figure out where your finger is rather than just feel for the buttons
This one is annoying! I tried to turn on my interior lights yesterday and I couldn't see what part of the plastic overhead to press on to make it happen! I ended up touching a bunch of things and eventually they turned on.

Quote:
  • Putting in haptic buttons on the steering wheel that take on average 2 presses every time you want to set the cruise or cancel or resume etc.
I think this behavior was changed by a software update, requiring two presses to activate the cruise control in certain situations because folks were turning it on by mistake while turning (another reason why haptic is bad).

Quote:
  • Making a 10L washer fluid tank which only allows you to fill in at a trickle.
This one is next-level genius at its finest!

Quote:
  • Take away people's ability to configure suspension, steering and acceleration sportiness in personal mode.
To be fair, they didn't take it away. The functionality never existed in the first place. Personal Mode is anything but!

Quote:
  • Make a huge screen but remove the ability to configure it in parts.
And waste a lot of space!

Quote:
BMW has really been declining. Honestly their designs - both physical and software/user experience - are getting more and more suspect - the new i5 looks compared to g30 generation is a stark epitome of this. BMWs were always edgy so it took time to get used to the looks but they lasted a lot longer. If you took the badges off I'd guess the new cars look more like mercedes or hyundais.
BMW's lead designer is Chinese. Now look at the designs coming out of China. Compare them to the new, godawful two-tone i7 and you'll see some stunning similarities.

The Chinese design aesthetic should be kept far, far away from BMW. Yet here we are. Gone are the western design philosophies and in is the gaudy, raucous, and just plain tacky Chinese design aesthetic.

Maybe the 2027 will be shaped like a pagoda.
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      02-10-2025, 03:33 PM   #10
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I wondered if my car was ‘broken’ as the climate sync doesn’t stay on, and a quick google brings me here only to find out it’s allegedly intentional. I can’t believe this for one second, however should it actually turn out to be intentional do BMW have a place you can go to submit feedback, and if so do they listen?
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      02-11-2025, 08:39 AM   #11
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Originally Posted by snerkler View Post
I wondered if my car was ‘broken’ as the climate sync doesn’t stay on, and a quick google brings me here only to find out it’s allegedly intentional. I can’t believe this for one second, however should it actually turn out to be intentional do BMW have a place you can go to submit feedback, and if so do they listen?
Can you imagine the outrage if BMW physically reached into someone's car to break a button? That's tantamount to what's happened here, and without anyone's permission. How is this legal?
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      02-11-2025, 09:28 AM   #12
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Quote:
Originally Posted by NomoTesla View Post
Can you imagine the outrage if BMW physically reached into someone's car to break a button? That's tantamount to what's happened here, and without anyone's permission. How is this legal?
To be honest software developers do this all the time, sometimes it’s for the better sometimes for the worse. Apple are a nightmare for ‘fixing’ things that aren’t broken. Most times I can see their logic though, but this sync thing with BMW I just don’t understand
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      02-11-2025, 09:36 AM   #13
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Quote:
Originally Posted by NomoTesla View Post
Can you imagine the outrage if BMW physically reached into someone's car to break a button? That's tantamount to what's happened here, and without anyone's permission. How is this legal?
Possibly being a touch over dramatic. They didn’t break anything. They changed a function in a way that you and others understandably don’t like. The sync function still works. It simply doesn’t retain the setting.
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      02-11-2025, 10:56 AM   #14
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Originally Posted by snerkler View Post
To be honest software developers do this all the time, sometimes it’s for the better sometimes for the worse. Apple are a nightmare for ‘fixing’ things that aren’t broken. Most times I can see their logic though, but this sync thing with BMW I just don’t understand
To be fair, folks mostly know the content of an Apple update before they install it and are updating to add specific features or fix bugs that are causing them issues. There is no such disclosure or information available before accepting a BMW software update. The only option here is to wait until the community vets the update for the rest of us. I didn't have this choice since my vehicle was updated to the latest software by the dealer during my steering rack recall.
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      02-11-2025, 10:57 AM   #15
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Possibly being a touch over dramatic. They didn’t break anything. They changed a function in a way that you and others understandably don’t like. The sync function still works. It simply doesn’t retain the setting.
I'm sick and tired of D*head tech bros thinking they know more about what I want than I do, and taking liberties to change things that I don't want them to change and against my will. These buggers just want to keep making my life miserable because they think they own the world and can do whatever the hell they want.

Can you tell that I'm frustrated with the state of things? All this tech needs to be checked by a very heavy, legal hammer. Sadly, there is no will to do so because society has come to accept this blatant overreach as normal.
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      02-11-2025, 12:52 PM   #16
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Quote:
Originally Posted by NomoTesla View Post
To be fair, folks mostly know the content of an Apple update before they install it and are updating to add specific features or fix bugs that are causing them issues. There is no such disclosure or information available before accepting a BMW software update. The only option here is to wait until the community vets the update for the rest of us. I didn't have this choice since my vehicle was updated to the latest software by the dealer during my steering rack recall.
Quote:
Originally Posted by NomoTesla View Post
I'm sick and tired of D*head tech bros thinking they know more about what I want than I do, and taking liberties to change things that I don't want them to change and against my will. These buggers just want to keep making my life miserable because they think they own the world and can do whatever the hell they want.

Can you tell that I'm frustrated with the state of things? All this tech needs to be checked by a very heavy, legal hammer. Sadly, there is no will to do so because society has come to accept this blatant overreach as normal.
The thing is no-one can assertain for certain whether it's a bug or done deliberately. If it's the former, these things happen and we can then hope it's rectified with the next update.

If there's a deliberate feature removed or installed then yes they should make you aware. Unfortunately we don't live in an ideal world and tech companies don't tell you everything that is happening behind the scenes and/or exactly what is included in updates. Using the Apple example, often they say this and that feature plus bug fixes. I have no idea what these 'fixes' are, and I doubt very much that many do.

It's a nuisance for sure, but for me it's just that, a nuisance, I'm sure not going to lose sleep over it
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      02-11-2025, 11:15 PM   #17
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Quote:
Originally Posted by NomoTesla View Post
I'm sick and tired of D*head tech bros thinking they know more about what I want than I do, and taking liberties to change things that I don't want them to change and against my will. These buggers just want to keep making my life miserable because they think they own the world and can do whatever the hell they want.

Can you tell that I'm frustrated with the state of things? All this tech needs to be checked by a very heavy, legal hammer. Sadly, there is no will to do so because society has come to accept this blatant overreach as normal.
100% I feel the exact same way!!!
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      02-12-2025, 09:08 AM   #18
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100% I feel the exact same way!!!
If you lived closer I'd buy you a coffee! We may need a support group.
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      02-12-2025, 09:38 AM   #19
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A line from lst week's Bill Maher show regarding tech's mindset: If it ain't broke, f*ck with it anyway.
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      02-12-2025, 10:19 AM   #20
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A line from lst week's Bill Maher show regarding tech's mindset: If it ain't broke, f*ck with it anyway.
then charge a subscription for it forever.
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      03-19-2025, 04:01 PM   #21
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Today, 3/19/25, I turned my 2025 iX in for the 11/2024 OTA sh*t show and they gave me a 2025 X1 loaner (only 400 miles on it; and for what it is, it is surprisingly not bad).

Anyway, this 2025 X1....Climate Sync stays on permanently, unless you turn it off. You know the way the iX used to be.

BMW!!!! Ughhhh!
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      03-19-2025, 08:42 PM   #22
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Originally Posted by deutsch100 View Post
Today, 3/19/25, I turned my 2025 iX in for the 11/2024 OTA sh*t show and they gave me a 2025 X1 loaner (only 400 miles on it; and for what it is, it is surprisingly not bad).

Anyway, this 2025 X1....Climate Sync stays on permanently, unless you turn it off. You know the way the iX used to be.

BMW!!!! Ughhhh!
I'm sure they'll discover the bug and "fix it" soon enough lol
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